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Support responses

Why is it that folks that ask questions concerning omap product used by oem's such as Lepan or Innocomm never get any help from T.I engineering to even simple inquiries concerning kernel configurations or errors? Just rude, at least acknowledge the person's inquiry if you plan to support end user or not, instead of just leaving post hanging as if we, the people that make it possible for TI being in business in first place, are not worthy of TI's attention. A great American company that I have supported for years in purchasing decisions as a system engineer seems to have lost it's way. Unfortunate, indeed.