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Issues with RTOS Analyzer grayed out when debugging

BrandonAzbell
Guru 64510 points
Other Parts Discussed in Thread: SYSBIOS, CONTROLSUITE, TMS320F28069

Customer is using the following software combination, which appears to be a supported combination based on the release notes of SYSBIOS v6.35.03.47.

CCS v5.40
ControlSuite v3.21
Compiler version TI 6.1.3
SYSBIOS v6.35.3.47
XDCTools v3.25.2.70

Device : TMS320F28069

Tools > RTOS analyzer menu is grayed out when debugging.  At one point they did have the RTA (Legacy) submenu available, but have not been able to use the “non-legacy” tools.

What are potential reasons for this capability being unavailable?