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Hi Jason,
Realview debugger 4.0 is a software tool. What is the hardware emulator they want to use? Realview ICE? Is this a custom board they are designing or one of TI's EVMs?
In this case they should design their JTAG connector according to the Realview ICE pinout. If they designed it as shown on TI EVM board schematics it will not work.
They should check in the ARM Information Center: http://infocenter.arm.com/help/index.jsp?topic=/com.arm.doc.dui0255l/Cacceace.html