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Sitara ISDK maintenance support duration

Daisuke Maeda
Guru 20255 points
Other Parts Discussed in Thread: PRU-ICSS-INDUSTRIAL-SW

Industrial SDK has three different release for Sitara as follows.
 1) SYSBIOSSDK-IND-AM335X
 2) SYSBIOSSDK-IND-SITARA
 3) PRU-ICSS-INDUSTRIAL-SW
SYSBIOSSDK-IND-AM335X is a maintenance release. SYSBIOSSDK-IND-SITARA will transition to a maintenance release if AM335x and AM437x migrated to PRU-ICSS-INDUSTRIAL-SW in the future.
For SYSBIOSSDK-IND-AM335X and SYSBIOSSDK-IND-SITARA, is the support duration defined? How long is the remainder of the support duration?
Our customer is using SYSBIOSSDK-IND-AM335X for their some products and will continue it for their future products. They want to know till when they can continue using it. If the end of the support is planned they wish it is announced as soon as possible.
Best regards,
Daisuke
  • 0
    TI__Guru**** 393215 points
    The ISDK team have been notified. They will respond here.
  • 0 in reply to Biser Gatchev-XID
    TI__Expert 7570 points
    Hi Daisuke,

    SYSBIOSSDK-IND-AM335X was the main development branch for the AM335x until the combined support for the AM335x and AM437x was provided in SYSBIOSSDK-IND-SITARA 02_01_00_01 in July of 2015. Somewhat after this date SYSBIOSSDK-IND-AM335X transitioned to a maintenance release for existing customers with, primarily, updates to existing features.
    E2E technical support is and will continued to be provided for this branch. When a customer encounters an issue on an SYSBIOSSDK-IND-AM335X release , we ask them to contact their TI representative for a more in depth discussion.

    Since July of 2015, SYSBIOSSDK-IND-SITARA has been, and continues to be, the active industrial software development path for all the AM335x and AM437x devices industrial features.

    Regretfully - we don't have information on the future industrial software development plans. The best source for future product plan information is your TI representative.

    David
  • 0 in reply to David Zaucha
    Guru 20255 points
    Hi David-san,
    Thank you for your reply.
    Our customer can continue to use SYSBIOSSDK-IND-AM335X for their future products. If they require a new feature, they can use SYSBIOSSDK-IND-SITARA and may use PRU-ICSS-INDUSTRIAL-SW in the future.
    Best regards,
    Daisuke
  • 0 in reply to David Zaucha
    Intellectual 550 points
    Hi,

    Please let me confirm. I have four questions.

    1) SYSBIOSSDK-IND-AM335X
    Release form - Just for maintenance
    =>[Q1] When will you end this maintenance release? After 1Q17?
    E2E support - Yes, but contact to TI representative with deep issue
    =>[Q2] When will you end this support ? After 1Q17?

    2) SYSBIOSSDK-IND-SITARA
    Release form - Just for maintenance
    =>[Q3] When will you end this maintenance release? After 2Q17?
    E2E support - Yes
    =>[Q4] When will you end this support? After 2Q17?
    Will you end E2E support after 2Q17 for SYSBIOSSDK-IND-SITARA? And will you recommend paid support model then?

    3) PRU-ICSS-INDUSTRIAL-SW
    Release form : Normal
    E2E support : Yes

    Regards,
    Yuji
  • 0 in reply to Yuji Kuroki
    TI__Expert 7570 points
    Hi Yuji

    There has been an update on www.ti.com/.../sysbiossdk-ind-sitara web page on the support plan for the SYSBIOSSDK-IND-AM335X and SYSBIOSSDK-IND-SITARA and steps to take if support is required after these dates.

    David
  • 0 in reply to David Zaucha
    Guru 10135 points

    Hi David,

    It is near the end of month, so I would like to make sure
    that the release time of PRU-ICSS-INDUSTRIAL-SW for AM335x, AM437x.

    TI product site:
    www.ti.com/.../pru-icss-industrial-sw
    "These packages will be supported for AM335x, AM437x by the end of 2Q17."

    Does it release on schedule?
    If you have information about rescheduling, please let me know.

    Best regards,
    Kanae

  • 0 in reply to Kanae
    TI__Expert 7570 points

    HI Kanae

    The PRU-ICSS releases are being prepared. It looks as though one, Ethernet/IP, may occur during the first week in July. If there is an issue let us know via e2e and we will do our best to assist.

    David

  • 0 in reply to David Zaucha
    Guru 10135 points

    Hi David,

    Thank you for your reply.
    I am glad that it is basically on shedule.

    Best regards,
    Kanae