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66AK2G12: 66ak2g12 problems

Part Number: 66AK2G12

Hello! 

I bought  X66AK2G12ABY60  in TI Store in January 17th ,when I got the goods on January  23rd .I found   some problems, the ball plantting on the chip dropped  out  the chip There are four chips like this!

like the picture1. ,

             picture 2

   the packing 

I want to know how these happend  and how to  solve  these problems?

The Customer service said they need your  Rep provide authorization for them  to proceed with replacement or refund.

Please help!

Thanks!