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AM3358: USB device not detected on Windows 10

Part Number: AM3358

I have built latest TI_SDK_Image and flashed an sdcard.

1) It works fine in BeagleBone black in ubuntu linux machine. I can connect as 192.168.72.2 , but can never get it detected in windows 10 machine ( tried 3 different machines) . Not a big issue, can live with linux machine

2) The same sd card when installed onto a pocket beagle, I know the it boots and led sequence is correct and I used serial cable and logged in as root.

ifconfig shows usb0 device with ip 192.168.7.2 but never shows up as usb0 in host linux computer!!! ?? Any ideas?

3) tried the latest debian iot build on pocket beagle, same behavior not showing up as a USB device. how will I resolve this?

  • Update..

    I  used a different beagle bone black with 2014 debain image on emcc and that got detected in windows10 machine. So its not a windows 10 issue. 

  • Hi Anees,

    We don't support Pocket Beagle. But what does the host Linux PC dmesg command says when connected Pocket Beagle to its USB host port?

    Please run the following command on your Pocket Beagle Linux console after connected it to USB host port.

    #!/bin/bash
    #
    # Util to check USB subsystem for Linux kernel 3.12+ on TI Sitara devices
    #
    # Copyright (C) 2018 Texas Instruments Incorporated - http://www.ti.com/
    #
    #
    #  Redistribution and use in source and binary forms, with or without
    #  modification, are permitted provided that the following conditions
    #  are met:
    #
    #    Redistributions of source code must retain the above copyright
    #    notice, this list of conditions and the following disclaimer.
    #
    #    Redistributions in binary form must reproduce the above copyright
    #    notice, this list of conditions and the following disclaimer in the
    #    documentation and/or other materials provided with the
    #    distribution.
    #
    #    Neither the name of Texas Instruments Incorporated nor the names of
    #    its contributors may be used to endorse or promote products derived
    #    from this software without specific prior written permission.
    #
    #  THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
    #  "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
    #  LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
    #  A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
    #  OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
    #  SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
    #  LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
    #  DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
    #  THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
    #  (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
    #  OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
    
    VERSION=0.2.9
    DTPATH=/sys/firmware/devicetree/base
    
    ### functions ###
    
    # $1 command to be checked
    check_command() {
        local _cmd=$1
    
        which $_cmd > /dev/null || {
            echo "Error: $_cmd command not found"
            exit 1
        }
    }
    
    # check if the kernel is supported
    # this tool only runs on v3.12+ kernel
    # return 0 - if kernel version >= 3.12
    #        1 - if kernel version < 3.12
    has_supported_kernel() {
    	local _ver
    	local _t
    
        check_command uname
        uname -a
    	_ver=`uname -r`
        _t=${_ver%%.*}
        # 2.x.x, unsupported
        [ $_t -ge 3 ] || return 1
        # 4.x.x, supported
        [ $_t -lt 4 ] || return 0
    
        _ver=${_ver#*.}
        _t=${_ver%%.*}
        # < 3.12.x, unsupported
        [ $_t -ge 12 ] || return 1
        return 0
    }
    
    # check if the platform is supported
    #    $PLATFORM - global variable
    # return 0 - if platform is supported
    #        1 - if platform is not supported
    check_platform () {
    	local _hw
    
        check_command grep
        [ "$PLATFORM" != "" ] || {
    	    _hw=`cat ${DTPATH}/compatible | tr '\0' ' '`
    	    DBG_PRINT $_hw
    
            if [[ "$_hw" == *"ti,am33xx"* ]]; then
                PLATFORM="am335x"
            elif [[ "$_hw" == *"ti,am43"* ]]; then
                PLATFORM="am437x"
            elif [[ "$_hw" == *"ti,dra7"* ]]; then
                PLATFORM="am57x"
            elif [[ "$_hw" == *"ti,k2g"* ]]; then
                PLATFORM="keystone"
            elif [[ "$_hw" == *"ti,am654"* ]]; then
                PLATFORM="am65x"
            else
                PLATFORM=$_hw
            fi
        }
    
        DBG_PRINT $PLATFORM
        case $PLATFORM in
            "am335x")
                USB0="$(find $DTPATH -name 'usb@47401000')"
                USB1="$(find $DTPATH -name 'usb@47401800')"
                return 0;;
            "am437x")
                USB0="$(find $DTPATH -name 'usb@48390000')"
                USB1="$(find $DTPATH -name 'usb@483d0000')"
                return 0;;
            "am57x" | "keystone")
                USB0="$(find $DTPATH -name 'usb@48890000')"
                USB1="$(find $DTPATH -name 'usb@488d0000')"
                return 0;;
            "am65x")
                USB0="$(find $DTPATH -name 'dwc3@4000000')/usb@10000"
                USB1="$(find $DTPATH -name 'dwc3@4020000')/usb@10000"
                return 0;;
            *)
                echo "Unsupported \"$PLATFORM\""
                return 1;;
        esac
    }
    
    # check a kernel CONFIG option
    # params $1 - the config option
    #        $2 = '-q', quiet output
    # return 0 - undefined
    #        1 - defined as 'm', kernel module
    #        2 - defined as 'y', kernel builtin
    check_kernel_config() {
        local _cfg
    
        [ -n "$1" ] || return 0
        check_command zcat
        _cfg=`zcat /proc/config.gz | grep "^$1\>"`
    
        case ${_cfg#*=} in
            "y") return 2;;
            "m") return 1;;
              *) [ "$2" = "-q" ] ||
                  echo "Error: $1 is undefined in kernel config"
              return 0;;
        esac
    }
    
    # check a kernel module
    # $1 - module name, relative path from drivers/, without .ko surfix
    # return 0 - found
    #        1 - error
    check_module() {
        local _modname
        local _moddep
    
        [ -n "$1" ] || return 1
    
        _modname="/lib/modules/`uname -r`/kernel/drivers/${1}.ko"
        _moddep="/lib/modules/`uname -r`/modules.dep"
    
        DBG_PRINT 1
        [ -f $_modname ] || {
            echo "Error: $_modname not found."
            echo "       Please ensure 'make module_install' is done properly."
            return 1
        }
    
        DBG_PRINT 2
        [ -f $_moddep ] || $moddep_checked || {
            echo "Error: $_moddep not found."
            echo "       Please ensure 'make module_install' is done properly."
            moddep_checked=true
        }
    
        DBG_PRINT 3
        check_command lsmod
        check_command basename
        check_command tr
    
        lsmod | grep `basename $1 | tr '-' '_'` > /dev/null || {
            DBG_PRINT ">>>> ${1}.ko:"
            if grep "${1}.ko:" $_moddep > /dev/null; then
                DBG_PRINT 5
                echo "Error: $_moddep seems to be valid,"
                echo "       but `basename $1`.ko is not loaded."
                echo "       Please provide /proc/config.gz and /lib/module/`uname -r`/*"
                echo "       for further investigation."
            else
                DBG_PRINT 6
                echo "Error: `basename $1`: $_moddep is invalid."
                echo "       Please run command 'depmod' on the target to re-generate it,"
                echo "       then reboot the target. If the issue still exists, please"
                echo "       ensure 'make module_install' is done properly."
            fi
    
            DBG_PRINT 7
            return 1
        }
        DBG_PRINT 8
        return 0
    }
    
    # check kernel config, and modules (if CONFIG_*=M) for musb
    check_musb_drivers() {
        check_kernel_config CONFIG_USB_MUSB_HDRC
        [ $? != 1 ] || check_module 'usb/musb/musb_hdrc'
    
        check_kernel_config CONFIG_USB_MUSB_DUAL_ROLE -q
        [ $? != 0 ] || echo "Warning: CONFIG_USB_MUSB_DUAL_ROLE undefined."
    
        check_kernel_config CONFIG_USB_OTG -q
        [ $? == 0 ] || echo "Warning: CONFIG_USB_OTG defined."
    
        check_kernel_config CONFIG_USB_MUSB_DSPS
        [ $? != 1 ] || {
            check_module 'usb/musb/musb_dsps'
            check_module 'usb/musb/musb_am335x'
        }
    
        check_kernel_config CONFIG_AM335X_PHY_USB
        [ $? != 1 ] || {
            check_module 'usb/phy/phy-am335x'
            check_module 'usb/phy/phy-am335x-control'
        }
    
        check_kernel_config CONFIG_MUSB_PIO_ONLY -q
        [ $? != 0 ] || {
           if check_kernel_config CONFIG_TI_CPPI41 -q; then
               echo "Error: MUSB CPPI DMA mode is enabled, but CPPI moudle is not enabled in DMA Engine."
               echo "       Please enable CONFIG_TI_CPPI41 under DMA Engine Support in kernel config."
           fi
        }
    }
    
    # check kernel config, and modules (if CONFIG_*=M) for dwc3
    check_dwc3_drivers() {
        check_kernel_config CONFIG_USB_DWC3
        [ $? != 1 ] || check_module 'usb/dwc3/dwc3'
    
        check_kernel_config CONFIG_USB_DWC3_DUAL_ROLE -q
        [ $? != 0 ] || echo "Warning: CONFIG_USB_DWC3_DUAL_ROLE undefined."
    
        check_kernel_config CONFIG_USB_OTG -q
        [ $? == 0 ] || echo "Warning: CONFIG_USB_OTG defined."
    
        check_kernel_config CONFIG_USB_DWC3_OMAP
        [ $? != 1 ] || check_module 'usb/dwc3/dwc3-omap'
    
        check_kernel_config CONFIG_USB_XHCI_HCD
        [ $? != 1 ] || {
            check_module 'usb/host/xhci-plat-hcd'
            check_module 'usb/host/xhci-hcd'
        }
    
        check_kernel_config CONFIG_OMAP_CONTROL_PHY
        [ $? != 1 ] || check_module 'phy/phy-omap-control'
    
        if [ $PLATFORM = am437x ]; then
            check_kernel_config CONFIG_OMAP_USB2
            [ $? != 1 ] || check_module 'phy/phy-omap-usb2'
        else
            check_kernel_config CONFIG_TI_PIPE3
            [ $? != 1 ] || check_module 'phy/phy-ti-pipe3'
        fi
    }
    
    check_musb_dt() {
        local _dt_dir
        local _ent
        local _sts
    
        _dt_dir='/proc/device-tree/ocp/usb@47400000'
        _ent='. control@44e10620 usb-phy@47401300 usb-phy@47401b00 dma-controller@47402000'
    
        for _t in $_ent; do
            _sts=$(tr -d '\0' <${_dt_dir}/${_t}/status)
            [ "$_sts" != "disabled" ] || echo $_t: disabled in devicetree
        done
    }
    
    ### debug ###
    
    g_log_file=/tmp/chkusb.log
    
    DBG_ENABLE() { g_dbg_enabled=true; }
    DBG_DISABLE() { g_dbg_enabled=false; }
    DBG_LOG_RESET() { ! $g_dbg_enabled || echo > $g_log_file; }
    DBG_PRINT() { ! $g_dbg_enabled || echo "$(date +%H:%M:%S) [$(basename $0)]: $*"; }
    DBG_LOG() { DBG_PRINT $* >> $g_log_file; }
    DBG_LOG_MARK() { DBG_PRINT "----------------" >> $g_log_file; }
    
    
    ### main ####
    
    moddep_checked=false
    
    echo "chkusb.sh Version $VERSION"
    
    [ "$V" = "1" ] && DBG_ENABLE && DBG_LOG_RESET || DBG_DISABLE
    
    has_supported_kernel ||
        { echo "Unsupported kernel version: `uname -r`"; exit 1; }
    check_platform || exit 2
    DBG_PRINT device: $PLATFORM
    
    check_command lsusb
    if lsusb > /dev/null 2>&1; then
        echo "USB is initialized"
    else
        echo "USB initialization failed"
    fi
    
    # check kernel configs
    
    if [ -f /proc/config.gz ]; then
        case $PLATFORM in
            am335x) check_musb_drivers;;
            am437x | am57x | keystone | am65x) check_dwc3_drivers;;
            *)
                echo "Error: unsupported platform $PLATFORM"
                exit 5;;
        esac
    else
        echo "Error: /proc/config.gz not found"
    fi
    
    case $PLATFORM in
        am335x)
            _debugfs=`sed -ne 's/^debugfs \(.*\) debugfs.*/\1/p' /proc/mounts`
            [ -z "$_debugfs" ] ||
                grep -i 'power\|devctl\|testmode' ${_debugfs}/musb-hdrc.?/regdump
            ;;
    esac
    
    # check dr_mode & gadget drivers
    
    [ -d ${DTPATH} ] || {
        echo "Warning: ${DTPATH} not found"
        if [ -d "/lib/modules/`uname -r`/" ]; then
            echo "The list of USB gadget drivers installed:"
            ls -1Rp "/lib/modules/`uname -r`/kernel/drivers/usb/gadget/"
        fi
        exit 0
    }
    
    check_command basename
    for _usb_dir in "${USB0}" "${USB1}"; do
        [ -n "$_usb_dir" ] || continue
    
        [ ! -d "$_usb_dir/status" ] &&
            _status='(null)' || _status=`tr -d '\0' <$_usb_dir/status`
        _dr_mode=`tr -d '\0'  <$_usb_dir/dr_mode`
        echo `basename $_usb_dir`: $_dr_mode, $_status
    
        [ "$_status" = "disabled" -o "$_dr_mode" = "host" ] || gadget_mode=true
    done
    
    case $PLATFORM in
        am335x) check_musb_dt;;
        *) ;;
    esac
    
    DBG_PRINT $gadget_mode
    $gadget_mode || exit 0
    
    echo
    
    check_kernel_config CONFIG_USB_LIBCOMPOSITE
    case $? in
        0) echo "Error: no any gadget driver enabled"
           exit 6;;
        1) is_gadget_builtin=false;;
        2) echo "The gadget driver is built-in"
           is_gadget_builtin=true;;
    esac
    
    check_kernel_config CONFIG_USB_ZERO -q ||
        echo "Gadget Kernel Config: g_zero is enabled"
    check_kernel_config CONFIG_USB_AUDIO -q ||
        echo "Gadget Kernel Config: g_audio is enabled"
    check_kernel_config CONFIG_USB_ETH -q ||
        echo "Gadget Kernel Config: g_ether is enabled"
    check_kernel_config CONFIG_USB_G_NCM -q ||
        echo "Gadget Kernel Config: g_ncm is enabled"
    check_kernel_config CONFIG_USB_MASS_STORAGE -q ||
        echo "Gadget Kernel Config: g_mass_storage is enabled"
    check_kernel_config CONFIG_USB_G_SERIAL -q ||
        echo "Gadget Kernel Config: g_serial is enabled"
    check_kernel_config CONFIG_USB_G_PRINTER -q ||
        echo "Gadget Kernel Config: g_printer is enabled"
    
    g_driver=`grep '^DRIVER=' /sys/class/udc/*/uevent 2>/dev/null`
    echo "gadget driver loaded: ${g_driver:-(none)}"
    
    echo
    
    if ! $is_gadget_builtin; then
        if [ -d "/lib/modules/`uname -r`/" ]; then
            echo "The list of USB gadget drivers installed:"
            ls -1Rp "/lib/modules/`uname -r`/kernel/drivers/usb/gadget/"
        else
            echo "Error: /lib/modules/`uname -r`/ not found"
            echo "       Please ensure 'make modules_install' is done properly."
            exit 7
        fi
    fi
    
    # vim: ft=sh:ts=4:sw=4:et
    

  • I found the issue, the USB micro cable was defective.Everything works now