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AM3352: VDDS_RTC issue

Part Number: AM3352

Hi,

    I used AM3352 in my product have some question.

After the product was tested from the factory, after sampling the product, it found no output.

After confirming, it was found that VDDS_RTC (D7) was short-circuited.
I want to know what causes the pin to be damaged.
In addition, the specification defines D7 maximum current withstand 5mA, want to confirm whether it is only 5mA?
The schematic of this part is as follows:
Thanks.