TDA4VMXEVM: RMA:TDA4VMXEVM can't work.

Daniel Cheng1

Part Number: TDA4VMXEVM

Hi Expert,

Customer 's TDA4VMXEVM can't work and want to process RMA.

Per consulting with TI team for simple trouble shooting : It could be the PMIC damage.

They tested different kind of Boot Modes
1. SD Boot Mode
2. UART Boot Mode
3. No Boot Mode
UART Console doesn’t shown any messages expect connect information.

Please help to do the RMA process

Thanks

Daniel

over 4 years ago

0 Karthik Ramanan over 4 years ago

TI__Guru** 113810 points

Hi Daniel,

OK. I will get back to you shortly with the procedure for the RMA. Was this board directly purchased from ti.com?

Regards

Karthik

0 Daniel Cheng1 over 4 years ago in reply to Karthik Ramanan

Mastermind 6065 points

Hi Karthik

It is purchased fromTI Authorized Distributor:ARROW.

Thanks

Daniel

0 Karthik Ramanan over 4 years ago in reply to Daniel Cheng1

TI__Guru** 113810 points

Hi Daniel,

I believe that the process needs to be initiated via the distributor.

Please post back here if you are unable to make progress.

Regards

Karthik

0 Daniel Cheng1 over 4 years ago in reply to Karthik Ramanan

Mastermind 6065 points

Hi Karthik

I am distributor and follow the RMA process to post RMA issue for customer.

So could you help me to process this RMA?

or how should I do to finish RMA?

Thanks

Daniel

0 Karthik Ramanan over 4 years ago in reply to Daniel Cheng1

TI__Guru** 113810 points

Daniel,

I would request you to work this over email and I believe that you are in touch with some TI folks over email.

If you need help on this, I've been adviced that someone in your company is aware of this process and so please ask around. If you still cannot find the information you can contact arrowasia_csr@list.ti.com

Regards

Karthik

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TDA4VMXEVM: RMA:TDA4VMXEVM can't work.