AWR2944EVM：The antenna I purchased is dirty !!!

Order details for order No. T02489304 placed on 18-Mar-2022 by Yoko Miyata

Hello Ryuta, thank you for reaching out to Texas Instruments.

The performance of the board should not be effected. If you still would like to request an exchange here, please let me know.

Thanks,

-Shareef

Hello Shareef, thank you for your reply.

The two new products received were very dirty.

Replacement response is mandatory.

Thanks,

-Ryuta

It's not about performance, it's about quality.

Ok. I will guide you to Texas Instruments' Customer Return page: https://www.ti.com/support-quality/additional-information/customer-returns.html

Here you will find all the information necessary to request your return. 

Please let me know if you need any further assistance. 

-Shareef

Your reply is not appropiriate.

I contacted them, but they refused my request.

Not understanding the problem of poor quality.

I have opened a case with customer support central regarding this. Will get back to you as soon as I receive a feedback.

-Shareef

Hello Ryuta,

I have gotten confirmation that your EVM will be replaced. Our team will get in touch with you directly regarding this.

Thanks,

-Shareef

Hello Shareef,

I haven't heard from them yet.

When will we hear from them?

thanks,

-Ryuta

Let me check back with the team.

-Shareef

Fingerprints or scratches on the antenna prevent accurate measurement of the product.

I have requested a product replacement, but have not been contacted(Case number is CS0962160).

Please email me ASAP.

-Ryutarequest_detail.docx

Have you heard from anyone on this yet?

-Shareef

いいえ。 

これを返送することにしました。 これは、返送するのに適切なアドレスですか？

皮脂が誘電体に付着するため、正確な測定ができません。

皮脂による腐食も考えられます。

-リュウタ

Hello Shareef, 

Correction to the above item. We hope to replace it.

I would like to use it in the next week or so, but have not heard from you yet.

Please contact me at my email address(kawai_ryuta@otsl.jp).

thanks,

-Ryuta

I will get in touch with you offline regarding this. 

-Shareef