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how to attach file in E2E when posting requiry?

hello:

      I've tried to post my inquiry in E2E, but I can't attach my schematic, plus any datasheet there....
        it keep failing;
        After I typed my description there, I tried to attach file with insert file botton there, after I upload the schematic then I click the insert botton, the website jump to the previous page, but all my words I typed just now disappear.....
         any problem there?  how to attach file in E2E?