Trouble in Downloading CCS 11.0 in My Laptop

Dear sir, 

I did extract the downloaded CCS files from the ZIP Folder (including the "artifacts" and "components" ZIP files). I also tried removing WinRAR, but it was still giving the same message. I have uploaded a screenshot of the CCS 12.0 folder again to show that I extracted the ZIP folder before installing.

Regards,

Abdul Rahman

Try:

-rebooting your PC

-then running the exe from a DOS command window

Dear sir,

No sir. I ran the setup file from Windows PowerShell Command window. I also tried running it from the command prompt (CMD) window. But I'm still getting the same message. 

Abdul Rahman

Perhaps the downloaded image got corrupted. Please try downloading it again.

No Ki. I tried downloading CCS 12.0 again. Its still giving me the same message. 

What zip utility are you using? Can you try the default windows zip utility if you are not using it?

I'm using the WinRAR program for ZIP files. I've uninstalled WinRAR and used the Windows ZIP utility, still its saying that I'm using the ZIP folder to install, when I've extracted the ZIP file completely. 

Thanks for trying. There was another user that ran into the exact issue as yours and he resolved it by using a different zip utility:

https://e2e.ti.com/support/tools/code-composer-studio-group/ccs/f/code-composer-studio-forum/1261305/cannot-install-code-composer-studio/4776062#4776062

I assumed it was the windows zip utility but maybe it was winzip.com.

Is using the on-demand installer an option for you?

Yes Ki. The on-demand installer is available. What should I do with it?

Can you try installing CCS with that installer to see if that works?

The on-demand installer also isn't working. Its giving the same ZIP file error, even when the installer is a direct .exe file smh

I tried using the winzip application to install CCS. Still its giving the same error. 

Ok, there is clearly some false positive detection by the installer.

Can you provide any CCS installer logs in:

C:\Users\<user folder>\AppData\Local\Temp

Look for folders that start with ccs*.

Please provide any available logs/folder.

After you provide the logs, try ignoring the warning and continue with the install and see if this works.

Ki said:

Please provide any available logs/folder.

These are some of the ccs folders in my temp folder.

Ki said:

After you provide the logs, try ignoring the warning and continue with the install and see if this works

I cannot ignore the warning. It just tells me to unzip the folder and cancels the installation. 

There are a lot of ccs folders. I assume you have older CCS installations (which I assume some of which were successful). 

Please provide the ccs folder with a date of the most recent failed install.

Ki said:

I assume you have older CCS installations (which I assume some of which were successful). 

None of them are successful. They're all giving the same "zip error" message. 

Ki said:

Please provide the ccs folder with a date of the most recent failed install.

The most recent installation failure was on 26th August, 2023 when you suggested me to try installing the on-demand installer for CCS. Can you elaborate more on this? 

Abdul Rahman said:

The most recent installation failure was on 26th August, 2023 when you suggested me to try installing the on-demand installer for CCS. Can you elaborate more on this? 

yes, zip the whole folder and attach to this thread.

This is the on-demand installer you requested.

ccs_setup_11.0.0.00012.zip

Also look into the CCS main installer file also, just in case. 

CCS11.0.0.00012_win64.zip

Thanks. I will send these to engineering. 

I see you are trying to install CCS 11. Is there any particular reason why you are tying to use an older (and unsupported) CCS version?

Abdul Rahman said:

This is the on-demand installer you requested.

ccs_setup_11.0.0.00012.zip

Also look into the CCS main installer file also, just in case. 

CCS11.0.0.00012_win64.zip

You provided the installers themselves. This is not what we are looking for. We need a zip of the latest ccs* folder in C:\Users\<user folder>\AppData\Local\Temp that was generated from the last installation attempt.

Ki said:

You provided the installers themselves. This is not what we are looking for. We need a zip of the latest ccs* folder in C:\Users\<user folder>\AppData\Local\Temp that was generated from the last installation attempt.

I apologise for the misunderstanding from my side. Here is the zip file from the temp folder that you requested. 

ccs_391149a9-e286-4f4b-61f6-7acc9354bb7a.zip

Ki said:

I see you are trying to install CCS 11. Is there any particular reason why you are tying to use an older (and unsupported) CCS version?

My labmates have been using this version of CCS for the C2000 based TI controllers also. And it seems to be working fine for them. Should I use a higher version of CCS?

Abdul Rahman said:

Here is the zip file from the temp folder that you requested. 

Thank you. I have sent this to engineering for analysis.

Abdul Rahman said:

Should I use a higher version of CCS?

We typically recommend using the current latest available. Of course there can be various reasons why people want to stick to a particular version.

Unfortunately there were no helpful logs in the zip. I may have to suggest a more crude workaround. Please start a private E2E conversation with. Provide which exact CCS version you are interested in (I assume CCS 11.0?) and which device(s) you are working with.

Thanks

ki

Ki said:

Please start a private E2E conversation with.

How do I start a private conversation with the TI engineers on this? 

Ki said:

Provide which exact CCS version you are interested in (I assume CCS 11.0?) and which device(s) you are working with.

I'm interested in CCS 11.0 version or higher. I'm currently working on TMS570 Hercules MCU. 

Abdul Rahman said:

How do I start a private conversation with the TI engineers on this? 

Please see:

https://e2e.ti.com/support/tools/code-composer-studio-group/ccs/f/code-composer-studio-forum/3131/please-read-first-ccs-forum-usage-guidelines