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XDS560 v2 Blackhawk connection problem

Other Parts Discussed in Thread: TMS320F28035

Hello Ti Team.

I have a problem with XDS560 v2 Blackhawk JTAG emulator (TMDSEMU560V2STM-EU). When I trying to Test Connection from CCS Target Configuration window I get these errors:

[Start: Blackhawk XDS560v2-USB System Trace Emulator_0]

Execute the command:

%ccs_base%/common/uscif/dbgjtag.exe -f %boarddatafile% -rv -o -F inform,logfile=yes -S pathlength -S integrity

[Result]


-----[Print the board config pathname(s)]------------------------------------

C:\Users\xxx\AppData\Local\TEXASI~1\CCS\
    ccs1240\0\0\BrdDat\testBoard.dat

-----[Print the reset-command software log-file]-----------------------------

This utility has selected a 560/2xx-class product.
This utility will load the program 'bh560v2u.out'.
Loaded FPGA Image: C:\ti\ccs1240\ccs\ccs_base\common\uscif\dtc_top.jbc
The library build date was 'Sep  6 2023'.
The library build time was '14:41:42'.
The library package version is '9.13.0.00201'.
The library component version is '35.35.0.0'.
The controller does not use a programmable FPGA.

An error occurred while hard opening the controller.

-----[An error has occurred and this utility has aborted]--------------------

This error is generated by TI's USCIF driver or utilities.

The value is '-100' (0xffffff9c).
The title is 'SC_ERR_BAD_GENERIC'.

The explanation is:
The controller or software detected an error with an unknown cause.
This error number is used when detailed information is not available.

[End: Blackhawk XDS560v2-USB System Trace Emulator_0]

No matter how it is connected (via USB or LAN) error message is the same. I connecting it to the board with TMS320F28035 MCU on it.

EDIT:

When I run all tests from Blackhawk XDS560v2 Configuration Utility v 1.0.0.14 I have these messages:

CMD: dbgjtag -X emulator,driver=bh560v2e,ioport=0xc0a8d40a -S integrity -Y reset -S pathlength -G range,lowest=9.350000,highest=11.250000 
Loaded FPGA Image: c:\ti\ccs1240\ccs\ccs_base\common\uscif\dtc_top.jbc

An error occurred while hard opening the controller.

-----[An error has occurred and this utility has aborted]--------------------

This error is generated by TI's USCIF driver or utilities.

The value is '-286' (0xfffffee2).
The title is 'SC_ERR_CLK_PLL_HUNG'.

The explanation is:
The PLL programming function has suffered a timeout.
This may be an honest-to-goodness software or VHDL bug.

RES: dbgjtag -X emulator,driver=bh560v2e,ioport=0xc0a8d40a -S integrity -Y reset -S pathlength -G range,lowest=9.350000,highest=11.250000 
RES: Fail