CODECOMPOSER: Authentication failed on Resource Explorer in CCS

Akihiko Fujinaka

Expert 3465 points

Part Number: CODECOMPOSER

Tool/software:

Hello export,

My customer can not access to Resource explore from CCS.

It shows "Authentication Failed" when opening the resource explore from CCS.

We found the similar issue here,

https://e2e.ti.com/support/tools/code-composer-studio-group/ccs/f/code-composer-studio-forum/875696/ccs-codecomposer-resource-explorer

Then, they tried to delete the 2 cache but the issue is now resolved. Also they can not find the log on C:\Users\a<username>\ti\tirex-localserver-3.7.0\.logs

Please advise how to fix this issue?

Where they can find the log file?

Regards,

A.Fujinaka

8 months ago

0 Akihiko Fujinaka 8 months ago

TI__Expert 3465 points

Hello expert,

Just 1 addition, they uses CCS ver.12.8.0.

Regards,

A.Fujinaka

0 Vaibhav Kumar 8 months ago in reply to Akihiko Fujinaka

TI__Mastermind 44346 points

Hi,

Reassigning to the correct org.

Regards,

Vaibhav

0 Ki 8 months ago

TI__Guru**** 463481 points

Fujinaka-san,

Akihiko Fujinaka said:
Then, they tried to delete the 2 cache but the issue is now resolve

I assume you meant that the issue is not resolved.

What is the version of CCS being used?

Thank you

0 Akihiko Fujinaka 8 months ago in reply to Ki

TI__Expert 3465 points

Hello Ki,

As I added, they uses CCS ver.12.8.0.

Regards,

A.Fujinaka

0 Ki 8 months ago in reply to Akihiko Fujinaka

TI__Guru**** 463481 points

Akihiko Fujinaka said:
As I added, they uses CCS ver.12.8.0.

Yes, sorry, I only read your initial post. I missed your first reply with the version.

Did the customer try all the recommendations in the below troubleshooting link?

https://software-dl.ti.com/ccs/esd/documents/users_guide_12.8.0/ccs_troubleshooting.html#resource-explorer

Thank you

0 Akihiko Fujinaka 7 months ago in reply to Ki

TI__Expert 3465 points

Hello Ki,

Customer confirmed all items of the troubleshooting link, but the issue is not resolved.

They will try to capture and share the error log and try from the other network system.

Regards,

A.Fujinaka

0 Ki 7 months ago in reply to Akihiko Fujinaka

TI__Guru**** 463481 points

Akihiko Fujinaka said:
They will try to capture and share the error log and try from the other network system.

Thank you.

Does customer also have issues with other CCS features that require internet access such as App Center, Eclipse Marketplace, and update checker?

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CODECOMPOSER: Authentication failed on Resource Explorer in CCS