• State TI Thinks Resolved
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 54 subscribers
  • Views 107 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

TMDSEMU200-U: TMDSEMU200-U Hardware Communication Issue Under Warranty

Sachin Agrawal1
Intellectual 315 points

Part Number: TMDSEMU200-U

Dear TI Support Team,

I am experiencing a communication issue with two TMDSEMU200-U (XDS200) debug probes, both of which are under warranty.

The probes are unable to maintain a stable USB connection with Windows. When connected, they appear briefly in Device Manager and then disconnect after a few seconds, preventing reliable communication with the target device.

I was able to verify that the firmware is already updated and functioning correctly. Since the issue is present on both units and persists across different USB ports and systems, I suspect a hardware-related problem rather than a firmware issue.

Could you please advise on the recommended troubleshooting steps and the warranty replacement/RMA process for these units?

Thank you for your assistance.

Best regards,
Sachin