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Installation of CCS V5.3 failed on Win7

moneer Shatat-Herres
Prodigy 170 points

Hello Every body,

I am Trying to install the CCS V5.3 on Win7 32bit machine.

McAffee anti-virus is running on my machine but I deactivated it before I run the installation routine.

So after finishing about 70% of the installation I got an application Error see attached log file.

8357.CodeComposer5 InstallErrorMessage.log
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Error in action ExecuteAction
Error in action ExecuteAction
Error in action ExecuteScript
couldn't open "E:/windows/baserepo/extras.zip": permission denied
while executing
"::InstallJammer::actions::$component $this"
while executing
"$obj execute"
(procedure "::InstallJammer::ExecuteActions" line 69)
invoked from within
"::InstallJammer::ExecuteActions $action -parent $id -conditions $eval"
(procedure "::InstallJammer::actions::ExecuteAction" line 35)
invoked from within
"::InstallJammer::actions::$component $this"
while executing
"$obj execute"
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Thank you in advance

Moneer Shatat-Herres

  • 0
    Guru 20525 points

    Hello!

    Try the following:

    1 Disable firewall also and then new installation to directory with short path "C:\tinew" through right click on the setup.exe file and click on "Run as Administrator".

    2 Try installation under safe mode.

    Regards,

    Igor

  • 0 in reply to Igor Gorbachev
    TI__Mastermind 22060 points

    Hi,

    It looks like you have permission issues on the E: drive, but it's hard to tell exactly what the scenario is from the log you posted. Could you zip up the logs in c:\program files\installjammer registry\ccsv5  (program files (x86) if it's a 64 bit machine) and post them here? Please note, the installjammer registry folder is hidden.

    Thanks

    Danish

  • 0 in reply to Igor Gorbachev
    Prodigy 170 points

    Hello Igor,

    Thank you for answering my question.

    The Firewall of McAffee is deactivated and I have admin permissions on the machine.

    Regarding the installation path it is very short in my case it is just C:\ti.

     the log file says

    "couldn't open "E:/windows/baserepo/extras.zip": permission denied"

    the E drive is the installation medium drive.

    I looked in this directory and I was not able to find the extras.zip file.

    could this be the reason for the installation failure?

    best regards

    moneer

  • 0 in reply to danishinnis
    Prodigy 170 points

    Hi Danish,

    thank you for prompt response.

    Okay I found the log file you asked for. here is it.

    7652.20131206-154340.ccs_setup_5.3.0.00090_install.log
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    ---------------------------------------
    ------ ccs_setup_5.3.0.00090 Installation -------------
    ---------------------------------------
    12/06/2013 15:36:16PM -
    12/06/2013 15:36:16PM -
    12/06/2013 15:36:16PM - InstallID : 1FDE757B-AECA-4B4B-AC74-61BBCC922A20
    12/06/2013 15:36:16PM - Installer : E:\windows\ccs_setup_5.3.0.00090.exe
    12/06/2013 15:36:16PM - BuildName : ccs_setup_5.3.0.00090.exe
    12/06/2013 15:36:16PM - Install version: 5.3.0.00090
    12/06/2013 15:36:16PM - Install source : E:\windows
    12/06/2013 15:36:16PM - OS : Windows
    12/06/2013 15:36:16PM - UserName : mshat
    12/06/2013 15:36:16PM - Update? : 0
    12/06/2013 15:36:16PM - testmode : <%testmode%>
    12/06/2013 15:36:16PM - testurl : <%testurl%>
    12/06/2013 15:36:16PM - http info : -accept */* -proxyfilter http::ProxyRequired -proxyhost {} -proxyport {} -urlencoding utf-8 -useragent {Tcl http client package 2.5.3}
    12/06/2013 15:36:16PM - InstallURL : <%InstallURL%>
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    Thanks

    Moneer

  • 0 in reply to moneer Shatat-Herres
    TI__Mastermind 22060 points

    Hi Moneer,

    Did you download the offline installer? Can you unzip the installer package to the c:\ drive keeping the folder structure intact? Also make sure you delete everything from c:\ti\ccsv5 before you retry, running the installer as administrator.

    Thanks

    Danish

  • 0 in reply to danishinnis
    TI__Mastermind 22060 points

    Moneer,

    I just realized you're installing from an install CD. Could you copy the contents from e:\windows into a folder like c:\temp\ccsinstall? There's a bug in 5.3 that tries to write to the baserepo folder and is unable to do so, given you're using a CD.

    Sorry for the inconvenience.

    Danish

  • 0 in reply to danishinnis
    Prodigy 170 points

    Danish

    Thank you the problem is solved. I copied the windows folder from the CD to the Hard disk then I was able to install the code composer 5.3.

    Thank you