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"An error has occurred. See the log file null"

Robert Cowsill
Guru 16361 points
Other Parts Discussed in Thread: CC3200, CC2650

I just downloaded the latest update for CCS6.1.1 on Windows 8.1 (x64), and it asked me to restart the program to install. Upon doing so I get the following message box:

I've tried running CCS as admin and that gives the same result. Can anyone suggest which log file I'm supposed to check to find out what the problem is?

Edit: To be clear, this message shows whenever I try to launch CCS, and after pressing OK the program quits. That means I can't use CCS unless I reinstall, which I'd like to avoid.

  • 0
    TI__Mastermind 22060 points

    Hi Robert.

    How far did you get in the installation? Were you able to select components etc and click on the "Finish" button to start the installation? Or does this appear before you get started?

    Please look in %TEMP% for any bitrock*.log files, zip them up and post them here. Also, if you were able to get to the finish button and start installing, look for <installdir>/install_logs* folders, zip them up and post, so I can take a look and try and help.

    Thanks

    Danish

  • 0 in reply to danishinnis
    Guru 16361 points
    Hi Danish,

    This error happened after an auto-update on a CCS install that was previously working fine.

    I got the notification of a new update being available in CCS, so clicked the button and there was one entry. I think it was a debug tools update, though I'm not sure. It didn't list a specific target name, but my CCS install has support for MSP family, SimpleLink CC2650 and CC3200, Hercules and Tiva in case that's of interest. I clicked through the licence page (same licence as agreed when CCS was installed) and it downloaded the update. When it was ready to install it popped up the "CCS needs to restart to install the update", which I permitted. After that I get the error message whenever I try to run CCS.

    I'll see if I can find any logs in the locations mentioned when I'm at my PC later.
  • 0 in reply to Robert Cowsill
    TI__Mastermind 22060 points
    It's strange that you saw the license pane during the update. Please send me the logs when you have the chance, we should be able to debug this and get you going again.
    Danish
  • 0 in reply to danishinnis
    Guru 16361 points

    I just tried CCS again after a reboot and this time the update install ran without problems. I'm not sure what the trouble was on previous attempts.

    I took a look for log files anyway in case they'd be useful. There were no bitrock*.log files in %TEMP%. In <install dir>/ccs6/ I have an install_logs folder from the successful install that just completed, plus an archived log folder install_logs_20151123213358. That folder just contains the logs from the last successful installation, which was back on 7th November. I can't see any logs relating to the failed install attempts from last night.

  • 0 in reply to Robert Cowsill
    TI__Mastermind 22060 points
    That's good to know.