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CCS/MSP-EXP432P401R: Issue with connecting MSP-EXP432P401R using TIcloudagent on windows 10

kumar swamy93
Prodigy 20 points

Part Number: MSP-EXP432P401R

Tool/software: Code Composer Studio

Hi,

I am facing issues while connecting MSP-EXP432P401R to laptop through TIcloudagent.

I am using windows 10 os and chrome browser.

To check further I tried in other laptop which is running windows 7 and I am able connect to the board and control it (out of the box demo).

Is Ticloudagent is supported in windows 10?

can you please help me on this?

0525.TICloudAgent.log5187.0525.TICloudAgent.log

I have attached ticloudagent_install.log and TICloudAgent.log .

  • 0
    TI__Mastermind 25045 points
    Hello,

    Your post has been moved to the CCS Forum as I believe they should be able to provide you with the help that you need.

    Regards,

    David
  • 0
    TI__Guru**** 170124 points
    Hi,

    Please apologize for the delay; are you still having this issue?

    The two logs seem identical. Can you send the ticloudagent_install.log as well?

    I can't necessarily spot any problems with the log you sent (apart from an error with a Stellaris ICDI driver, which shouldn't affect the ability to connect.

    I will also ask around to see if there is something I may be missing from the logs.

    Regards,
    Rafael
  • 0
    TI__Genius 16490 points
    FYI, there should be no issue using Windows 10.
  • 0 in reply to AndyW
    Prodigy 20 points

    Hi Rafael,

    I am still facing the same connection issue. Attached the logs for more info.

    Host OS : Windows 10 Home 64-bit (10.0, Build 14393)

    ticloudagent_install.log
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    Log started 02/26/2017 at 13:18:03
    Preferred installation mode : win32
    Trying to init installer in mode win32
    Mode win32 successfully initialized
    [13:18:03] Installer name: ticloudagent__2__tixds110.exe
    [13:18:04] installer_command_line_arguments:
    [13:18:04] installer_command_line_arguments:
    Preparing to Install
    [13:18:18] BuildID: 0.5 1094
    Preparing to Install
    Unpacking files
    [13:18:34] no C:\Users\Kumar_project\AppData\Local\Texas Instruments\TICloudAgent
    [13:18:34] FEATURE_WEBSOCKET_MAXCONNECTIONSPERSERVER is set to 16.
    Installing npTICloudAgentLauncher.dll
    Executing regsvr32 /s C:\Users\Kumar_project\TICloudAgent/plugins/npTICloudAgentLauncher.dll
    Script exit code: 0
    Script output:
    Script stderr:
    Executing C:\Users\Kumar_project\TICloudAgent/util/install-certs.bat
    Script exit code: 0
    Script output:
    C:\Users\Kumar_project\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\Users\KUMAR_~1\TICLOU~1\util\\ti1.p7b
    TrustedPublisher "Trusted Publishers"
    Related Certificates:
    Exact match:
    Element 12:
    Serial Number: 5200e5aa2556fc1a86ed96c9d44b33c7
    Issuer: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
    NotBefore: 2/8/2010 5:30 AM
    NotAfter: 2/8/2020 5:29 AM
    Subject: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
    Non-root Certificate
    Cert Hash(sha1): 49 58 47 a9 31 87 cf b8 c7 1f 84 0c b7 b4 14 97 ad 95 c6 4f
    Certificate "VeriSign Class 3 Code Signing 2010 CA" already in store.
    Signature matches Public Key
    Related Certificates:
    Exact match:
    Element 11:
    Serial Number: 18dad19e267de8bb4a2158cdcc6b3b4a
    Issuer: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
    NotBefore: 11/8/2006 5:30 AM
    NotAfter: 7/17/2036 5:29 AM
    Subject: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
    Signature matches Public Key
    Root Certificate: Subject matches Issuer
    Cert Hash(sha1): 4e b6 d5 78 49 9b 1c cf 5f 58 1e ad 56 be 3d 9b 67 44 a5 e5
    Certificate "VeriSign Class 3 Public Primary Certification Authority - G5" already in store.
    Related Certificates:
    Exact match:
    Element 10:
    Serial Number: 7ba5aab20f054f4560dedc8991e62a27
    Issuer: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
    NotBefore: 7/25/2012 5:30 AM
    NotAfter: 7/26/2013 5:29 AM
    Subject: CN=Texas Instruments Incorporated, OU=Digital ID Class 3 - Microsoft Software Validation v2, O=Texas Instruments Incorporated, L=Dallas, S=Texas, C=US
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

  • 0 in reply to kumar swamy93
    TI__Genius 16490 points

    Kumar,

    It looks like this thread was overlooked.  Were you able to get past this problem? Do you still need help getting this working?