CCS: Resource Explore: failed to open tirex

Are you running CCSv8.0, 8.1, 8.2, 8.3 or 8.3.1?

The first thing to check is if Resource Explorer has been updated to 3.7.0.  THere are instructions for that here:

http://software-dl.ti.com/ccs/esd/documents/ccs_tirex_update.html

If that is updated could you please zip up and attach any files located in C:/Users/<username>/ti/tirex-localserver-3.7.0/.logs

After attaching the logs you can try clearing the local Resource Explorer database as shown here: https://software-dl.ti.com/ccs/esd/documents/users_guide/ccs_troubleshooting.html#clear-the-resource-explorer-cache

Another thing that can cause this is if you have a lot of software packages installed on the machine.  The process that parses these can run out of heap memory.  I actually hit that when trying to reproduce this in my CCSv8.1 install.  I moved a bunch of software packages that I was not using to a different location.  I cleared the database as shown in the link above.  I then restarted CCS and Resource Explorer loaded for me.

Regards,

John

Jiang,

One of our Resource Explorer experts took a look at the log and they can see some of the calls to the server are taking a very long time to return.  THus is really does look like it is an internet speed issue.

Regards,

John