CCS/MSP432P401R: Problems with Cloud Agent Bridget

Renan Jorge1

Prodigy 90 points

Part Number: MSP432P401R

Tool/software: Code Composer Studio

I'm trying to use CCS Cloud but unfortunately.

I have windows 10, and use the latest version (79.0.3945.130) of google

The thigs that I've done:

- download the file: ticloudagent__2

- installed the software

And nothing happened.

Here some images that may help you understand what's the problem:

(I proceeded with the steps, but did't work too)

The Plug-in my google browser

Could you help me?

over 5 years ago

0 Ki over 5 years ago

TI__Guru**** 450031 points

Hello,

Looks like the Browser extension was installed successfully.

Renan Jorge1 said:

The thigs that I've done:

- download the file: ticloudagent__2

- installed the software

And nothing happened.

Did you try refreshing or restarting the browser? If that does not help, please see:

https://processors.wiki.ti.com/index.php/TI_Cloud_Agent#Troubleshooting

If you are still unable to resolve the issue, please generate a log and attach it to this thread:

https://processors.wiki.ti.com/index.php/TI_Cloud_Agent#Logging

Thanks

0 Renan Jorge1 over 5 years ago in reply to Ki

Prodigy 90 points

I tryed what was written in the troubleshooting,

but didn't work.

The log you mean: "ticloudagent_install.txt"?

if yes, here is the log:

Log started 02/03/2020 at 14:15:59
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
[14:15:59] Installer name: ticloudagent__2 (1).exe
[14:16:00] installer_command_line_arguments:
[14:16:00] installer_command_line_arguments:
Preparing to Install
[14:16:16] BuildID: 0.5 2557
Preparing to Install
Unpacking files
[14:16:19] no C:\Users\92007864\AppData\Local\Texas Instruments\TICloudAgent
[14:16:19] FEATURE_WEBSOCKET_MAXCONNECTIONSPERSERVER is set to 16.
Executing C:\\TICloudAgent/util/install-certs.bat
Script exit code: 0

Script output:

C:\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\TICLOU~1\util\\ti1.p7b
TrustedPublisher "Fornecedores Confiáveis"
Certificados relacionados:

Correspondência exata:
Elemento 16:
Número de Série: 5200e5aa2556fc1a86ed96c9d44b33c7
Emissor: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 07/02/2010 21:00
NotAfter: 07/02/2020 20:59
Requerente: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
Certificado não raiz
Hash Cert(sha1): 495847a93187cfb8c71f840cb7b41497ad95c64f

Certificado "VeriSign Class 3 Code Signing 2010 CA" já no repositório.
Assinatura coincide com Chave pública
Certificados relacionados:

Correspondência exata:
Elemento 15:
Número de Série: 18dad19e267de8bb4a2158cdcc6b3b4a
Emissor: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 07/11/2006 21:00
NotAfter: 16/07/2036 20:59
Requerente: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
Assinatura coincide com Chave pública
Certificado raiz: requerente coincide com o emissor
Hash Cert(sha1): 4eb6d578499b1ccf5f581ead56be3d9b6744a5e5

Certificado "VeriSign Class 3 Public Primary Certification Authority - G5" já no repositório.
Certificados relacionados:

Correspondência exata:
Elemento 14:
Número de Série: 7ba5aab20f054f4560dedc8991e62a27
Emissor: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 24/07/2012 21:00
NotAfter: 25/07/2013 20:59
Requerente: CN=Texas Instruments Incorporated, OU=Digital ID Class 3 - Microsoft Software Validation v2, O=Texas Instruments Incorporated, L=Dallas, S=Texas, C=US
Certificado não raiz
Hash Cert(sha1): 50fcdbea5930e04e0ced6746715f2380ec6d03a9

Certificado "Texas Instruments Incorporated" já no repositório.
CertUtil: -addstore : comando concluído com êxito.

C:\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\TICLOU~1\util\\ti2.p7b
TrustedPublisher "Fornecedores Confiáveis"
Certificados relacionados:

Certificado "VeriSign Class 3 Code Signing 2010 CA" já no repositório.
Assinatura coincide com Chave pública
Certificados relacionados:

Certificado "VeriSign Class 3 Public Primary Certification Authority - G5" já no repositório.
Certificados relacionados:

Correspondência exata:
Elemento 6:
Número de Série: 1124ac88d0430481e0eaa40ef04118a9
Emissor: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 03/10/2011 21:00
NotAfter: 03/10/2012 20:59
Requerente: CN=Texas Instruments Inc, OU=Stellaris MCU, OU=Digital ID Class 3 - Microsoft Software Validation v2, O=Texas Instruments Inc, L=Austin, S=Texas, C=US
Certificado não raiz
Hash Cert(sha1): bcccf26267cee6b58b3818782d26f4307bcb6a4f

Certificado "Texas Instruments Inc" já no repositório.
CertUtil: -addstore : comando concluído com êxito.

C:\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\TICLOU~1\util\\ti3.p7b
TrustedPublisher "Fornecedores Confiáveis"
Certificados relacionados:

Certificado "VeriSign Class 3 Code Signing 2010 CA" já no repositório.
Assinatura coincide com Chave pública
Certificados relacionados:

Certificado "VeriSign Class 3 Public Primary Certification Authority - G5" já no repositório.
Certificados relacionados:

Correspondência exata:
Elemento 4:
Número de Série: 558c8cedb57ce54fa6fb351fb84b222f
Emissor: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 14/04/2014 21:00
NotAfter: 16/04/2015 20:59
Requerente: CN=Texas Instruments, OU=WCS, O=Texas Instruments, L=Dallas, S=Texas, C=US
Certificado não raiz
Hash Cert(sha1): c76e488afc115ad09da669cbe413316fe56e9438

Certificado "Texas Instruments" já no repositório.
CertUtil: -addstore : comando concluído com êxito.

C:\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\TICLOU~1\util\\ti4.p7b
TrustedPublisher "Fornecedores Confiáveis"
Certificados relacionados:

Certificado "VeriSign Class 3 Code Signing 2010 CA" já no repositório.
Assinatura coincide com Chave pública
Certificados relacionados:

Certificado "VeriSign Class 3 Public Primary Certification Authority - G5" já no repositório.
Certificados relacionados:

Correspondência exata:
Elemento 1:
Número de Série: 39ad63d2f5c9efdc46d734ae5e381b8f
Emissor: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 25/02/2014 21:00
NotAfter: 25/02/2017 20:59
Requerente: CN=Texas Instruments Incorporated, OU=Digital ID Class 3 - Microsoft Software Validation v2, O=Texas Instruments Incorporated, L=Dallas, S=Texas, C=US
Certificado não raiz
Hash Cert(sha1): ee0c8ba018ce926432c3cc23523a34073d01954a

Certificado "Texas Instruments Incorporated" já no repositório.
CertUtil: -addstore : comando concluído com êxito.

C:\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\TICLOU~1\util\\ti5.p7b
TrustedPublisher "Fornecedores Confiáveis"
Certificados relacionados:

Correspondência exata:
Elemento 21:
Número de Série: 3d78d7f9764960b2617df4f01eca862a
Emissor: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 09/12/2013 21:00
NotAfter: 09/12/2023 20:59
Requerente: CN=Symantec Class 3 SHA256 Code Signing CA, OU=Symantec Trust Network, O=Symantec Corporation, C=US
Certificado não raiz
Hash Cert(sha1): 007790f6561dad89b0bcd85585762495e358f8a5

Certificado "Symantec Class 3 SHA256 Code Signing CA" já no repositório.
Assinatura coincide com Chave pública
Certificados relacionados:

Certificado "VeriSign Class 3 Public Primary Certification Authority - G5" já no repositório.
Certificados relacionados:

Correspondência exata:
Elemento 0:
Número de Série: 78716af46d17d43a3176db77fbf6cef5
Emissor: CN=Symantec Class 3 SHA256 Code Signing CA, OU=Symantec Trust Network, O=Symantec Corporation, C=US
NotBefore: 13/09/2018 21:00
NotAfter: 13/09/2020 20:59
Requerente: CN=Texas Instruments Incorporated, O=Texas Instruments Incorporated, L=Sugar Land, S=Texas, C=US
Certificado não raiz
Hash Cert(sha1): feff132cf126562676138326ad817697bc5f81d6

Certificado "Texas Instruments Incorporated" já no repositório.
CertUtil: -addstore : comando concluído com êxito.

C:\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\TICLOU~1\util\\ti6.p7b
TrustedPublisher "Fornecedores Confiáveis"
Certificados relacionados:

Certificado "Symantec Class 3 SHA256 Code Signing CA" já no repositório.
Assinatura coincide com Chave pública
Certificados relacionados:

Certificado "VeriSign Class 3 Public Primary Certification Authority - G5" já no repositório.
Certificados relacionados:

Correspondência exata:
Elemento 11:
Número de Série: 69336c0ac6459839884147a41898e434
Emissor: CN=Symantec Class 3 SHA256 Code Signing CA, OU=Symantec Trust Network, O=Symantec Corporation, C=US
NotBefore: 23/10/2017 21:00
NotAfter: 25/10/2019 20:59
Requerente: CN=Texas Instruments, OU=EP, O=Texas Instruments, L=Plano, S=Texas, C=US
Certificado não raiz
Hash Cert(sha1): 8972dae1be6f77dfef2e863fbd5821ff617ad52c

Certificado "Texas Instruments" já no repositório.
CertUtil: -addstore : comando concluído com êxito.

Script stderr:

[14:16:21] Running C:\\TICloudAgent/drivers/run_pnputil.bat
Executing C:\\TICloudAgent/drivers/run_pnputil.bat
Script exit code: 0

Script output:
Utilitário PnP da Microsoft

Processando informações: acctrl.inf
Pacote de drivers adicionado com êxito.
Nome publicado: oem49.inf

Total de tentativas: 1
Número de importações com êxito: 1

Utilitário PnP da Microsoft

Processando informações: 430cdc.inf
Pacote de drivers adicionado com êxito.
Nome publicado: oem50.inf

Total de tentativas: 1
Número de importações com êxito: 1

Utilitário PnP da Microsoft

Processando informações: xds110_ports.inf
Pacote de drivers adicionado com êxito.
Nome publicado: oem51.inf

Total de tentativas: 1
Número de importações com êxito: 1

Script stderr:

[14:16:22] PNPUTIL: Drivers installed successfully.
Installing target support (This may take some time)
Executing C:\\TICloudAgent/node.bat
Script exit code: 1

Script output:
Installing windows drivers for [core, tixds110]
[object Object]

Script stderr:
Program ended with an error exit code

Error running C:\\TICloudAgent/node.bat : Program ended with an error exit code
Creating Uninstaller
Creating uninstaller 25%
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Uninstaller icon changed
Installation completed
Log finished 02/03/2020 at 14:16:32

BEST REGARDS RENAN.

0 Ki over 5 years ago in reply to Renan Jorge1

TI__Guru**** 450031 points

Renan Jorge1 said:

Installing target support (This may take some time)
Executing C:\\TICloudAgent/node.bat
Script exit code: 1

Script output:
Installing windows drivers for [core, tixds110]
[object Object]

Script stderr:
Program ended with an error exit code

Error running C:\\TICloudAgent/node.bat : Program ended with an error exit code

Yes this is the part that describes the failure. I will need to forward this information to engineering. I will keep you posted on any updates.

0 AndyW over 5 years ago in reply to Ki

TI__Genius 16460 points

Hi Renan,

Are you changing the default install folder when you run the installer? If so, could you try installing without changing any defaults?

0 Renan Jorge1 over 5 years ago in reply to AndyW

Prodigy 90 points

Hi.

So, in that log I changed the defaut folder.

Now, i unistall that ticloud agent and the extension.

Then I reinstalled both ( now in default folder) and.... didn't work

THE LOG:

Log started 02/04/2020 at 15:18:38
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
[15:18:38] Installer name: ticloudagent__2 (1).exe
[15:18:39] installer_command_line_arguments:
[15:18:39] installer_command_line_arguments:
Preparing to Install
[15:18:51] BuildID: 0.5 2557
Preparing to Install
Unpacking files
Removing Files
[15:18:55] no C:\Users\92005269\AppData\Local\Texas Instruments\TICloudAgent
[15:18:55] FEATURE_WEBSOCKET_MAXCONNECTIONSPERSERVER is set to 16.
Executing C:\Users\92007923\TICloudAgent/util/install-certs.bat
Script exit code: 0

Script output:

C:\Users\92007923\TICloudAgent\util>certutil -addstore "TrustedPublisher" C:\Users\92007923\TICLOU~1\util\\ti1.p7b
TrustedPublisher "Fornecedores Confiáveis"
Certificados relacionados:

Correspondência exata:
Elemento 16:
Número de Série: 5200e5aa2556fc1a86ed96c9d44b33c7
Emissor: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 07/02/2010 21:00
NotAfter: 07/02/2020 20:59
Requerente: CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
Certificado não raiz
Hash Cert(sha1): 495847a93187cfb8c71f840cb7b41497ad95c64f

Certificado "VeriSign Class 3 Code Signing 2010 CA" já no repositório.
Assinatura coincide com Chave pública
Certificados relacionados:

Correspondência exata:
Elemento 15:
Número de Série: 18dad19e267de8bb4a2158cdcc6b3b4a
Emissor: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
NotBefore: 07/11/2006 21:00
NotAfter: 16/07/2036 20:59
Requerente: CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU=(c) 2006 VeriSign, Inc. - For authorized use only, OU=VeriSign Trust Network, O=VeriSign, Inc., C=US
Assinatura coincide com Chave pública
Certificado raiz: requerente coincide com o emissor
Hash Cert(sha1): 4eb6d578499b1ccf5f581ead56be3d9b6744a5e5