webench orcad connector not able to activate license key

Hi Team,

My customer want to export Webench schematic to Cadence OrCAD and we suggest customer install webench orcad connector as below document.

https://www.ti.com/lit/ml/snvu483/snvu483.pdf

However customer can't activate with license we provided. (copy from TI website. 

 

Thanks & Regards

Eddie