PSPICE-FOR-TI: couldn't install

Hi Amy,

Is this different from the other E2E thread? 1286649?

If this is different, I just saw a similar problem and they were able to resolve this on their end by doing the following:

Our team member shared a way to solve the installation issue. It is because Endpoint Protector was blocking the installer from running and this issue was fixed by adding to the 'Allow' list' and updating local policies. I solve this by updating my local policies by right clicking on the Endpoint Protector icon (the one that looks like a traffic light) in the system tray and selecting "Update Policies Now".

David

Hi David,

Yes, it's different thread. 

After I told this customer about the above method, he reported that the PC he was using was not deployed with Windows Defender or Endpoint Protection. The causes of the above-mentioned phenomenon what else could be?

Regards,

Amy

Hi Amy,

Something on their end is preventing the installation program from running. 

I've submitted this for further investigation. 

Were they able to run the setup? Was there a pop-up message?

If there was no pop-up message, can they try running the setup as admin?

David

Hi David,

Thank you. The customer said that running as an admin wouldn't work either. Firewall and anti-virus software are all turned off. 

Thank you Amy. I've passed this on. I may need to arrange a zoom call. Can you put contact info in the Notes section above?  

Hi Amy,

Please have the customer try this following updates to their system:

System policies are preventing execution of the algorithm used by installer.

a). Open Windows Control Panel->Administrative tools->Local Security Policy

(b). On the left hand side column, select Local Policies->Security Options

(c). On the right hand side column, select System Cryptography: Use FIPS compliant algorithms for encryption, hashing and signing. Double click on this and set it to disabled if it is enabled.

(d). Restart the machine and perform installation again

David

Amy,

Do you have an update for me on this?

David