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PSPICE-FOR-TI: installation error

Julien JOUFFRIT
Prodigy 20 points

Part Number: PSPICE-FOR-TI

I would like to install PSpice for TI, but when i tried do Sign In I got the following error: "An internal error occurred. Please go to http://e2e.ti.com for further assistance. (-8)."

  • 0
    TI__Mastermind 20460 points

    Hi Julien,

    We had a similar report recently. Ultimately, that problem was related to an EVM board being connected while trying to install.

    https://e2e.ti.com/support/tools/simulation-hardware-system-design-tools-group/sim-hw-system-design/f/simulation-hardware-system-design-tools-forum/1271022/pspice-for-ti-internal-error-occurred-when-trying-to-install-pspice-for-ti

    Part of the debug is to pull the install log. Please attach that here and we can begin figuring out what went wrong.

    Just use Insert->Image/Video/File to attach the log.

    David

  • 0 in reply to David Larkin
    Prodigy 20 points

    Hi David,

    please find attached my intall log.

    Fullscreen 4846.cdsPspiceTIlog.txt Download 
    09:44:12 mercredi 21 février 2024 : parameter count = 1
09:44:12 mercredi 21 février 2024 : -wrapper
09:44:12 mercredi 21 février 2024 : Module Name: TIPSpice.exe
09:44:12 mercredi 21 février 2024 : Server OS = False
09:44:12 mercredi 21 février 2024 : Operating system version : 10.0.0.0
09:44:12 mercredi 21 février 2024 : Checking for proxy
09:44:12 mercredi 21 février 2024 : {
	"LibUpdate_DeltaZip": "https://software-dl.ti.com/pspice/esd/models/library/delta.zip",
	"LibUpdate_VersionTxt": "https://software-dl.ti.com/pspice/esd/models/library/Pspice_Lib_Version.txt",
	"LibUpdate_UpdateDelta": "https://software-dl.ti.com/pspice/esd/models/library/UpdateDelta.json",
	"LibUpdate_UpdateConfig": "https://software-dl.ti.com/pspice/esd/models/library/UpdateConfigure.json",
	"LibUpdate_LibMetadata": "https://software-dl.ti.com/pspice/esd/models/library/library.json",
	"LibFirstInstall_LibraryZip": "https://software-dl.ti.com/pspice/esd/models/library/library.zip",
	"LibFirstInstall_LatestVersion": "23.10.001",
	"Installer_DownloadXML": "https://software-dl.ti.com/pspice/esd/installer/setup/PSpiceForTIXML.xml",
	"Installer_BasePath": "https://software-dl.ti.com/pspice/esd/installer",
	"Installer_DownloadSetup": "https://software-dl.ti.com/pspice/esd/installer/setup/PSpice-For-TI_setup.exe",
	"Licensing_URL": "https://cdsplicwc.cadence.com/chws/b2c/v1",
	"SoftwareUpdate_Expiry": {
		"Timestamp": "01:15:2099 15:07:19 GMT",
		"RegularMessage": {
			"PreHyperLink": "A new software update is available. Click Install to start the download. By installing the update, you accept the ",
			"HyperLink": "license agreement",
			"PostHyperLink": "."
		},
		"ForceMessage": {
			"PreHyperLink": "Latest updates must be installed to run the software. Click Install to start the download. By installing the update, you accept the",
			"HyperLink": "license agreement",
			"PostHyperLink": ".  Click Cancel to exit."
		}
	},
	"UTM_Keyword": {
		"TIPSpice_Install": "HQS=pspiceforti",
		"Full_Install": "HQS=pspiceforti"
	},
	"TI_URLs_Version": [
		"17_4_2020_S006",
		"17_4_2020_S009",
		"23_1_2024_S001"
	]
}
09:44:12 mercredi 21 février 2024 : Checking if Licensing URL is accessible
09:44:13 mercredi 21 février 2024 : Initializing
09:44:13 mercredi 21 février 2024 : Deleting file : C:\Users\jj\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
09:44:13 mercredi 21 février 2024 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
09:44:13 mercredi 21 février 2024 : Response Content length = 1766
09:44:13 mercredi 21 février 2024 : C:\Users\jj\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1766
09:44:13 mercredi 21 février 2024 : Reading Json URL File
09:44:13 mercredi 21 février 2024 : setting media download server URL from Json File
09:44:13 mercredi 21 février 2024 : Reading Json URL File
09:44:13 mercredi 21 février 2024 : setting Dll path from Json File
09:44:13 mercredi 21 février 2024 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
09:44:13 mercredi 21 février 2024 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
09:44:15 mercredi 21 février 2024 : ReleaseVersion in XML: 17.40.009 InstalledVersion on system: 
09:44:15 mercredi 21 février 2024 : LaunchTIPSpiceDlgs()
09:44:15 mercredi 21 février 2024 : Checking for compnts.dat
09:44:39 mercredi 21 février 2024 : error_code cdsVblRegisterInstallation: VblInternalError
09:44:39 mercredi 21 février 2024 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-8)
09:44:39 mercredi 21 février 2024 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-8)

  • 0 in reply to Julien JOUFFRIT
    TI__Mastermind 20460 points

    Thanks for posting this. Let me look into this further.

    David

  • 0 in reply to David Larkin
    TI__Mastermind 20460 points

    Hi Julien,

    Here's the feedback that I got regarding this problem:

    This error generally comes when there is a hardware info retrieval failure from user's machine.

    Can you please ask user to share the output of following commands from Win PowerShell from the machine where issue is occuring.

    > WMIC BIOS GET SERIALNUMBER,MANUFACTURER

    > WMIC CSPRODUCT GET NAME

    Regards,

    David

  • 0 in reply to David Larkin
    TI__Mastermind 20460 points

    Hi Julien,

    Any update? Did the problem self-resolve? If not, were you able to get the output from the powershell commands above?

    David