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PSPICE-FOR-TI: orcommn-12005 error

Hello,

I'm getting an ERROR(ORCOMMN-12005) error with my installation.  I've had pspice for ti installed previously, however, when the license expired, I tried to install another instance of Pspice for TI however now I am running into this issue and cannot access Pspice.  I've looked at some of the other posts for this particular issue but do not know what is the resolution for this issue.  Any assistance would be appreciated.

Regards