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PSPICE-FOR-TI: Installation failure

Part Number: PSPICE-FOR-TI

Tool/software:

Dear Support Team,

I seem to have an issue install PSpice For TI on my new work computer. 

The following message appears and the installation then fails:

'You have reached the concurrent device access limit. Too many devices are attempting to connect with the same access key.'

This is my 2nd new PC in the last 6mths, following a PC failure.

Could you remove all old devices from my license

my e-mail is andrew.mclean@collins.com

Thank you