CCS/MSP432P401R: CCS Cloud - Cloud Agent Debugging Tips

Franklin Cooper

Intellectual 2020 points

Part Number: MSP432P401R

Tool/software: Code Composer Studio

Hi,

I am working with a school who loves CCS Cloud and decided to incorporate it in their class. This class has 100's of students in it and as you can imagine problems pop up. Is there a wiki that describes solutions to common Cloud Agent related issues? Pretty much ever issue that was reported to me was related to a student installing CCS Cloud the first time.

Now I have requested faculty to provide me with Cloud Agent logs. But if a student or students can't get CCS Cloud working during class that becomes a big issue and is immediately escalated. Now I didn't really get any detailed information to aid in debugging but I received several screenshots and console log output for four different issues.

I have seen this problems myself during workshops and I have heard people report similar issues in the past.

over 5 years ago

0 danishinnis over 5 years ago

TI__Mastermind 22060 points

Hi Franklin,

Were you able to get install logs from them?
Can you ask them a few questions? The user name is blanked out in the issue. Is it using any unicode characters or spaces there? What version of windows are they running?
Can you also check if the path c:\users\<username>\appData\local\Texas Instruments exists and if they're able to write to the folder?
Also, are they using junctions or anything like that?

Thanks
Danish

0 Franklin Cooper over 5 years ago in reply to danishinnis

TI__Intellectual 2020 points

I asked but I haven't heard back.

If there username has unicode or space is that a known problem?

0 danishinnis over 5 years ago in reply to Franklin Cooper

TI__Mastermind 22060 points

No, I'm just trying to figure out why they're having problems, what could be different.
I think, as a work-around, they can install the drivers manually, but for that I need to know if the path exists.

0 Franklin Cooper over 5 years ago in reply to danishinnis

TI__Intellectual 2020 points

Got it. I was told that the faculty will try to get some logs to me this week.

Is there a general troubleshooting guide for CCS Cloud Agent? If not can we add information on processors.wiki.ti.com/.../TI_Cloud_Agent