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TLV9164: SO# 944207 - Per customer the parts are not solderable... relaed to

Part Number: TLV9164

Hello,

unfortuantely the original case has been locked already "TLV9164: SO# 944207 - Per customer the parts are not solderable..."

The customer now mentioned:

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" You are referring to the wrong readings.
The illustration with the red and blue lines only shows the process window resulting from the components used.
Under point 8 (8 Prozessdaten - TOP) you will find the actual measurement
results measured on the printed circuit board.
As you can see, the heating and cooling gradients (Max+ 3K/s and Max -6K/s) are not violated.

TL to TP = 2,8 K/s
TP to TL = -5,1 K/s

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Can you still advise on this? 

Thank you