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INA700: DIETEMP out of range at all times

Part Number: INA700
Other Parts Discussed in Thread: SYSCONFIG,

My customer is having an issue with invalid readings off DIETEMP register. Results are around 0x0C00 (-128°C). Other registers, such as current reading, are working properly, so I'd rule out an issue with I²C setup. Double checked the address (0x06) and the ADC_CONFIG settings (set to continuous temp meas). Any ideas we should explore? This is running at my customer's site and I am waiting for my EVM to try to repeat the tests. 

Thank you!