INA241A: Can't process order through API (checkout profile related to military end use)

Hello Wing,

I am looking into this and will get back to you.  Not only your profile has the question for military but also the questions is asked during your order process.  Could that be the issue?

Regards,

Javier

Hello Javier,

Yes, not only my profile has the question for military but also the questions is asked during the order process. When we can't process order through API, our technical guy check out that the error is from the setting of checkout profile, but from there, we click "No" that should be okay to process order but in fact not. Our technical guy says TI API feedback was "NULL" instead of "No" so that cause this failure.

Hope that we can receive the solution from your side soon as the order is pending to release to TI.

Thank you.

Hello Wing,

I found the group responsible for assistance with this.  I have move this forum for the correct support.

Regards,

Javier

Hello Javier,

Thanks for your help.  Now we still unable to load order to TI, could you please help to share if any updates for this case?

Wing, API support now has this item and is being looked at by the appropriate team.

Wing I am requesting update on this item, have you been able to get past it or not as yet, I will recheck with the developers on the item.

Hello Tammy Rawdon,

Still not yet past, now we still can't process orders through API not only this INA241A but also other components.

Please help on this and update us. Thanks.