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PSPICE-FOR-TI:Cannot connect to Cadence license service(LMC-07712)

?? ??
Prodigy 10 points
Part Number: PSPICE-FOR-TI

Tool/software:

When I try to use PSpice for TI, a WARNING (LMC-07712) pop-up appears and the software will only launch offline for 30 days.
I left it alone once, and after the deadline I was no longer able to use PSpice for TI.
Deleting and reinstalling it did not change the situation.
I have confirmed that license.txt is in C:\Users\・・・\Cadence\VBL\TI_PSpice_231\license.
I wanted to ask Cadence about this issue, so I tried to register an account.
When registering, I was asked for my host ID, so I typed in the host ID written in license.txt, but I was unable to register because I received the message "This host ID cannot be found in the system(display in Japanese)".
I would like to use it normally, so I would appreciate any help.
Thank you in advance.

  • +1
    TI__Mastermind 19670 points

    To help with debug, please do the following:

    Setup CDS_LIC_QA_TesT environment variable

    The CDS_LIC_QA_TesT environment variable is a testability code that is set on the client system running the Cadence tools. The variable is set for troubleshooting Licensing issues. CDS_LIC_QA_TesT must be set before the invocation of the Cadence tool. The value of this variable is any writable area on your system.
    Windows:
    Access the Windows button, search for edit environment variables for your account.
    New > CDS_LIC_QA_TesT = c:\cadence\qalog.txt
    After setting this variable, invoke the tool. If you get a Licensing error, send the qalog.txt file to Customer Support. The qalog.txt file can grow quite large over time. Hence, it is best to unset the variable when your problem is solved.
    Note: Do not set this variable in c:\ drive as you may not have write permission there and the file will not get created. Please set it either in c:\cadence or in a different drive like d:\ .

    Please post the file here so that I can submit it to Cadence on your behalf.

    Uninstalling, then re-installing should fix the problem short-term. You'll need to reboot after uninstalling. Just deleting would not be sufficient.

    David

  • 0 in reply to David Larkin
    Prodigy 10 points

    Hi David

    Thank you for your reply.
    The day after receiving your reply (yesterday), I started up my PC and launched Pspice for TI, and no warning message appeared.
    This is the first time I restarted my PC after deleting and reinstalling Pspice for TI.

    I checked again after starting up my PC today, but no warning was displayed.

    I'm not sure why, but the problem may have been resolved during the restart process after reinstallation.

    I will consider the problem resolved and keep an eye on it for a while.

    Thank you for your help.

  • 0 in reply to David Larkin
    Prodigy 10 points

    Sorry for bothering you again.
    When I tried to quit Pspice for TI, a warning message appeared.
    I have attached the log so please check it.
    Thank you in advance.

    8306.qalog.txt

  • 0 in reply to ?? ??
    TI__Mastermind 19670 points

    I'll submit this to Cadence. Seems like sometimes, the probelm goes away, and for other users it just keeps coming back.

    The file shows taht the program has started the 30 day clock. That's not good.

    David

  • 0 in reply to David Larkin
    TI__Mastermind 19670 points

    Cadence has some follow up questions. Can you check on the following?

    On which network did user installed the tool ? Was it over VPN, home network or office network ?
    Does user have an active connection to internet ?

    Can we ask user to invoke "nslookup cdsplicwc.cadence.com" from cmd (regular, non-admin one)?
    If answer section is not present or error encountered, it means that user's DNS can't resolve needed host and he need to contact local IT administrator to fix it.
    Share me the output of this command from user's cmd window.

    Also on the same machine ask user to check below link in a browser and see what is the output 
    https://cdsplicwc.cadence.com/chws/test/connection.html

    David

  • 0 in reply to David Larkin
    Prodigy 10 points

    ・Via office network.

    ・I have an active network connect.

    ・Result of called "nslookup cdsplicwc.cadence.com":

    I would like to contact you about this results in a non-public way if possible, so could you please let me know your contact information?

    ・Result of accessed to link "">cdsplicwc.cadence.com/.../connection.html":
    "Successful connection"

    Thank you in advance.

  • 0 in reply to ?? ??
    TI__Mastermind 19670 points

    I've sent you a private email

  • 0 in reply to David Larkin
    Prodigy 10 points

    I replied to your email.

  • 0 in reply to ?? ??
    TI__Mastermind 19670 points

    Saw it. Let's see what R&D says. They usually take ~1 week to review and respond. 

  • 0 in reply to David Larkin
    Prodigy 10 points

    OK. I wait for response.

  • 0 in reply to ?? ??
    TI__Mastermind 19670 points

    Hi,

    Just got word back from Cadence on review of your issue.

    Here's what they found out:

    The hostname and IP address returned by customer's DNS server ( sv1511.diamond.co.ltd) is incorrect . Our server's name is
    cdsplicwc.cadence.com and the IP address is 64.207.220.106.

     

    which at cusotmer's end it is coming as 

     

    名前: cdsplicwc.cadence.com.co.ltd
    Address: 60.190.255.211

     

     

    There is no such machine cdsplicwc.cadence.com.co.ltd. The user has to work with their IT admin to figure out why their DNS resolves the server name incorrectly.

    As they noted, please follow up with your IT admin on why the DNS is not resolving correctly. There's nothing we can do on this end.

    Regards

    David