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TLV62569: TLV62569DBVR Use exception consulting

Part Number: TLV62569

Tool/software:

Hi

Our use of this product is not satisfactory.
Symptom: The product uses 12V power supply and supplies 5V power to TLV62569DBVR after 3903 voltage regulation.
Power on moment TLV62569DBVR 5 Power supply input short circuit, or output short circuit, found 5V input short circuit, output short circuit, output voltage rise and other phenomena

Could you please confirm the reason

Thanks