Tool/software:
Our customer is experiencing issues with the parts. After reviewing the details, your engineer confirmed that our customer had been using older material from a different fab, which was functioning properly. However, the parts from the new location that we purchased this time are having issues due to slight variations in the new fab, although the device remains within spec.
Your engineer mentioned that the application may have been fine-tuned for the older device and suggested raising the issue here to receive guidance on resolving it.
We have submitted all necessary information, including waveform data, through the production return page (CPR251123565).
Could you please advise on how to resolve the issue with the parts from the new location?
Thank you for your assistance.