TPS61099: TPS61099YFFR

Kate Fay

Prodigy 50 points

Part Number: TPS61099

Tool/software:

Hello,

Are such defects allowed, and how to they affect the products functionality?

11 months ago

0 Nini Zhong 11 months ago

TI__Genius 17215 points

Hi Kate，

How long has this device been purchased? Do you directly buy the device from Ti?

0 Kate Fay 11 months ago in reply to Nini Zhong

Prodigy 50 points

Hi Nini,

We purchased these parts from Mouser last month.

Are such defects allowed, and how to they affect the products functionality?

0 Nini Zhong 11 months ago in reply to Kate Fay

TI__Genius 17215 points

Hi Kate，

Please submit FA process。

0 Kate Fay 11 months ago in reply to Nini Zhong

Prodigy 50 points

Hi Nini, how we could submit FA process, please kindly assist with it.

0 Nini Zhong 11 months ago in reply to Kate Fay

TI__Genius 17215 points

Hi Kate,

Let me confirm and keep you aware afterwards.

0 Nini Zhong 11 months ago in reply to Nini Zhong

TI__Genius 17215 points

Hi Kate,

do you have field team. Please ask field team help to submit FA. Process could be archived here:www.ti.com/.../createReturn.tsp

0 Kate Fay 11 months ago in reply to Nini Zhong

Prodigy 50 points

Hello Nini, we are not going to return it. Just want to receive some technical support. Quality issue seems to be not so devastating, however, have some doubts about its package appearance. Maybe you could assist with this issue? Kindly looking forward to your reply.

0 Nini Zhong 11 months ago in reply to Kate Fay

TI__Genius 17215 points

Hi Kate,

I have to say I am not permitted to handle this, please follow the official rule. Attach this for your reference.

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TPS61099: TPS61099YFFR