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TAS5822MEVM: I haven't received the PurePath Console 3 software

Kohki Chikanari
Prodigy 20 points

Part Number: TAS5822MEVM
Other Parts Discussed in Thread: TAS5822M

I ordered the TAS5822M-SW software for PurePath Console 3, but it doesn't appear under “Available EVM Apps.”

  • 0
    TI__Expert 8400 points

    Hi Kohki,

    after submitting the request, it will take some time to approve it. and once it is approved, the approved mail will send to the mail address provided when submitting. there should be link for download the package. of course, if logging in the account, the applied APP will be appeared there.

    so have you received the approve mail? if not, can you provide your mail address? I can ask the team to check internally.

    Br,

    Wenbin 

  • 0 in reply to Wenbin Li1
    Prodigy 20 points

    Hi Wenbin,

    Thank you for your reply.

    Yes, I have received the approval email, and the EVM App is now visible in the App Center after login.

    However, I am currently facing another issue. The installation fails with the following error:

    "Problems occurred during installation of TAS5822M. Refresh Available EVM Apps before trying again."

    I have already tried refreshing, logging out/in, and reinstalling PurePath Console 3, but the issue persists.

    Could you please advise how to resolve this?

    Best regards,
    Kohki

  • +1 in reply to Kohki Chikanari
    TI__Expert 8400 points

    Hi Kohki,

    you can go into below link and download the installation package (*.tar) file and then open it in PPC3. the app will be installed after this.

    https://www.ti.com/secureresources/TAS5822M-SW?

    Br,

    Wenbin

  • 0 in reply to Wenbin Li1
    Prodigy 20 points

    Hi Wenbin,

    Thank you for your support.

    I was able to download the package from the link you provided and successfully install the app in PPC3 using the .tar file.

    I appreciate your help in resolving this issue.

    Best regards,
    Kohki