Hi Guys,
Greetings! Customer is using the PGA309EVM-USB.
They proceed with the Auto calibration and the software shows all the necessary gain and offset adjustment on screen and claims the calibration is complete. When they go and look at the eeprom all the calibration data are zeros and the only emulator points where the output works correctly are at the last temperature point calibrated. They have reviewed the calibration data file generated by the program and it comes up with zeros in the 17 calibration points. All other functionality is fine.
They have verified that the "proj_PGA309EVM-USB" folder permissions are set to "Full control". Got the information from this link https://e2e.ti.com/support/amplifiers/f/14/p/788283/2918447
They also verified this in the sub folders as well. The program is still placing zeros in all 17 of the offset and gain calibration points. Note that the calibration file is being created by the program and some of the settings are being written to the file, just not the calibration data.
So they believe the program has the necessary permissions?
Kindly help on this issue. Thank you.
Best regards,
Jonathan