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TAS5805M: PurePath Console 3.2.1 installation questions

Part Number: TAS5805M


One customer installed the PurePath Console 3.2.1  and met questions, but  the progress does not jump to the next page, it gets stuck until the timeout prompt appears, as shown in the following figure;

He installed it successfully with the same PC before, but now it appears error. Could you please help to analyze? 

Best regards