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TAS5828MEVM: unable to connect

Zoey Wu
Expert 3930 points
Part Number: TAS5828MEVM

Hi team,

When my customer uses the EVM , it can't be connected and the pid and vid displays F.

They can connect the EVM to the PC without problems two weeks ago and it suddenly can't be connected.

  • 0
    TI__Genius 13000 points

    Hi Wu

    can you share me the screen short of pid and vid displays F. i am not very clear about what is it.

    usually, our action is as below when encounter not connect problem:

    1. restart PC.

    2. uninstall SW and reinstall

    3. confirm with company IT whether any security been added

    4. change another PC and try again.

    thanks

    jesse