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TICSPRO-SW: Installation issue

Kazuki Itoh
Genius 11170 points

Part Number: TICSPRO-SW
Other Parts Discussed in Thread: USB2ANY

Hi team,

My custoemr installed TICSPRO-SW, but failed to launch.

It crashes during start up when the display shows the image below.

Could you help me to address this issue?

Best regards,

Kazuki Itoh

  • 0
    TI__Mastermind 34270 points

    Itoh-san,

    Whenever I have seen TICS Pro get stuck in this portion of the loading screen, it is because the USB2ANY DLL is failing to write a log entry to the location C:\Users\<user>\Documents\USB2ANY\Logs. Likely the customer's account does not grant the application permission to create the USB2ANY\Logs path in the Documents folder. Install TICS Pro on an account which grants these permissions, or manually create the directory path where the logs must be written.

    Regards,

    Derek Payne