Problem installing Clock Design Tool

Hi,

What version of WIndows are you running?  Do you have full/administrative privileges for installing and running software on your machine?

I've notified the engineer supporting this tool, so he can comment.

Regards,
Alan

Thanks for your answer

I have Windows 7 Enterprise

Version 6.1 (Build 7600)

I have full privileges for installing and running software in my laptop.

Best regards,

Albert

When you ran the install, did you right click on the filename and select Run as Administrator?  If you install in this fashion, do you still get the same error?

73,

Timothy

Uninstalled, installed again with "Run as administrator" - Same error, same log.

Any other suggestions for this problem, please?

I used to have a similar issue on my home PC with Windows 7. However, I noticed recently that I am now run the tool.  I wonder if some recent Windows or support software updates were made and maybe the issue got resolved that way?  It might be a long shot but check if doing a windows update fixes things for you?

Regards,

Alan

Thanks for your input, but it is not my case. Windows is maintained by my company IT admin and always kept up to date. I checked that it is up to date before answering you.

Additionally, this problem has appeared when we tried to install in another computer with Windows 7.

All the best,

Albert

Hello Albert,

I think there may be some dependency missing.  It may be MSVCP71.DLL (MSVCR71.DLL is included and should be in the NCDT install directory).

Please download and run Dependency Walker, http://www.dependencywalker.com/

Using Dependency walker, open up the guincdt.exe file in the install directory.  You can save this dep. walker image (*.dwi) by file --> save and repost here, or you may be able to see some highlighted missing DLLs and report back.

I'm going to see if I can get a fresh win7 install to test with... but I think we may be able to identify the missing DLL using DependancyWalker.

73,

Timothy

Thanks for your advice.

I have run dependency walker and the following DLL files are reported as missing:

GPSVC.DLL

IESHIMS.DLL

The MSVCP71.DLL you mentioned is NOT reported as missing and appears at the root directory of NCT.

All the best

Albert

Hello Albert,

I actually show the same results on my Win7 PC from Dep.Walker..  I'm afraid until I get a test machine setup, I won't be able to provide you better troubleshooting advice.  I may be able to make some more progress investigating the error you have next week?

  - It is interesting that both your machines failed, and both are IT managed.

 - Alan mentioned having this same issue on his machine which eventually "resolved itself" - my impression is that perhaps this was caused by some change in dependencies.  GDIPLUS.DLL was one issue I had with older machines, but Dep.Walker should have reported it.

I notice that you have windows Version 6.1 (Build 7600).  My machine is Build: 7601: Service Pack 1.  I have tried installing the Clock Design Tool on Win7 machines with and without this service pack and they work.  So that alone cannot be the issue,

  - however you may try upgrading it to service pack 1 anyway to see if it resolves your issue.

  - The install I have is Windows 7 Professional.  Yours is Enterprise.  Maybe there is something with that.  (Maybe there is no service pack for enterprise?)

73,

Timothy

I was told that there is no Service Pack for Enterprise.

Do you have any other suggestions?

Hello Albert,

I'm afraid, at this moment I do not have a recommendation.

73,

Timothy

Albert_83 said:

The MSVCP71.DLL you mentioned is NOT reported as missing and appears at the root directory of NCT.

Tonight I thought to try getting NCDT working under linux using WINE.  I was able to do this.  The only DLL file I found required to be present in the NCDT directory was MSVCP71.DLL.

 - I know MSVCR71.dll is included by default.

 - Can you double confirm that MSVCP71.DLL is indeed also in the NCDT directory?  If not please try my attached MSVCP71.DLL.  For the record, my MSVCP71.DLL file size is 499,712 bytes.

07/18/2007  02:33 PM           499,712 msvcp71.dll

http://e2e.ti.com/cfs-file.ashx/__key/communityserver-discussions-components-files/48/2705.msvcp71.dll

Perhaps your file version of MSVCP71.DLL is different than mine?  (If you download this file, please be sure to rename it to the proper filename)

73,

Timothy

Albert,

I did another check for Win7 Enterprise systems.  I did manage to test on one!  I found that the software failed, but by placing the MSVCP71.DLL in the Clock Design tool directory, the problem was solved.

 - I will be adding MSVCP71.DLL to future NCDT installs.

Please confirm this fixes the problem for you.

73,

Timothy

Good news!

On the other computer, the problem still existed.

We added the DLL file you provided, and the problem was solved.

I don't understand the different behavior in two computers, but I think that the important part is that the DLL you provided in fact solved the problem in one of them, so I guess it is a good idea to include it in the installation file as you proposed.

Best regards,

Albert

My expectation is that on the first computer, some other application installed the MSVCP71.DLL file.

Thanks for the confirmation.

73,

Timothy