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ADS1256EVM-PDK: Technical Support ADS1256EVM-PDK - Mouser s130299

Grzegorz Bartosz
Prodigy 70 points
Part Number: ADS1256EVM-PDK

Hello,

I hope you are well,

Customer is having problem with part:

ADS1256EVM-PDK

DC: 2335

LOT: 3013717SVT

PO: 029-6N843

Invoice date to Customer: 2023-10-27

Claim made by Customer:

ADS1256EVM-PDK customer claims part is defective. He sent following description:
How did you use the parts?In a laboratory environment in the office.

How did you determine the defect? Software (response was faulty, after boot process - approx. 1-2 min.); felt, display stops making a display

How many parts did you test/use?Only one part was ordered.

Did the parts show the defect from the beginning, or did they possibly work at first? Yes, defective features from the beginning.

The responses from Customer after "?"

Could you please advise what kind of question we can ask the Customer to determine if part is deffective?

Thanks

  • 0
    TI__Mastermind 35241 points

    Hi Grzegorz Bartosz,

    If a customer is having an issue with one of our boards, please have them post their issue on e2e and we can support them directly. It will not be a good use of our time or yours to post on behalf of the customer, since this will just prolong the troubleshooting process

    A software issue could be an install problem, a connection problem, etc., There is no way we can be sure the board is "defective" as claimed without diagnosing further. Please have them start a new thread and post

    • The process they went through to get the software installed
    • The specific issues they faced during the install process
    • screenshots + log files will be helpful as well

    -Bryan