Part Number: TSW1400EVM
Hello,
After installing the GUI and connecting through USB, no driver is detected and can't connect to the board.
Regards,
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Jim,
I tried all the troubleshooting suggestions described in the pdf, but none of them resolve the issue(FTDI uninstall, Cypress USB driver install). Can you just direct me to where I can manually download and install the drivers.
Regards,
Hi Jim,
We are still unable to communicate to the board due to the driver issue and it has been awhile since we raised this issue. Can you please advise on how we can resolve this issue? Can we schedule a troubleshooting session with the technical support who can help? Would a direct driver download be a solution?
Regards,
ALB,
There is a chance the FTDI device is not enumerated properly on your board. Please use the attached files to verify how the device is enumerated. If it is not enumerated properly, the GUI required to do this is attached along with the file needed and instructions.
Regards,
Jim
Jim,
You were dead right on the FTDI driver causing the issue. I was able to properly reinstall the FTDI and now the TSW1400 is capturing data even though the data is doesn't match what TI has shown. Thank you very much for resolving this hurdle for us. Your illustrative slides were very helpful.
Best Regards,
Albert