TAX ID error "ERR-TICOM-ORDER-API-0008" with TI store test order

Hi Waiting,

Can you try to re-save your tax information in your checkout profile and resubmit the test order?

1. Log in to your myTI company account dashboard.
2. Under Order Preferences, select Checkout Profiles.
3. On the Checkout Profiles page, find the checkout profile that is being called for this API order
4. On the Edit Checkout Profile page, hover your mouse next to the words “Tax information” until you see the Pencil icon
5. In Tax information verify your information is correct.
6. Click Next through any remaining categories. Click Save.
7. Try resubmitting the order

Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately.  Visit our Ordering FAQ for more details.

Best regards,
Paul

Hi Paul,

thanks for the quick response.

I tried to re-save the tax information but sadly it didn't work. It results in the same error.

Btw. is there a method to rename TAX IDs? Because every TAX ID has the description: Tax Registration Number: CN.

Is there anything I can provide to support with this issue?

I also tried to switch to e-invoice but it is the same issue as with the special invoice

Hi Waiting,

Thanks for trying that. I need to look further into this and will get back to you by tomorrow.

Thanks,
Paul

Hi Waiting,

I apologize for the delay, but we're still looking into this issue. I will follow up again tomorrow.

Thanks,
Paul

Hi Waiting,

Can you confirm that you selected VAT special paper invoice? I'm not seeing that. Perhaps you changed it to VAT normal e-invoice to test further?

Thanks,
Paul

Yes sorry, I switched to normal e-invoice for more tests. But I still get the same error with the e-invoice.

I changed it back to the special paper invoice now.

Hi Waiting,

Sorry for the delay. I've requested some additional help to look into this, and will provide an update tomorrow.

Regards,
Paul

Hi Waiting,

Please refer to below FAQ link from E2E China forum then give a try after you make sure you follow all the steps. I will involve regional onboarding team for further check if you still seeing error, thanks. 

e2echina.ti.com/.../929877

Hi Lecheng,

thank you for your response. Maybe I am wrong but isn't his the same Paul suggested at the beginning?

Paul King said:

Can you try to re-save your tax information in your checkout profile and resubmit the test order?

1. Log in to your myTI company account dashboard.
2. Under Order Preferences, select Checkout Profiles.
3. On the Checkout Profiles page, find the checkout profile that is being called for this API order
4. On the Edit Checkout Profile page, hover your mouse next to the words “Tax information” until you see the Pencil icon
5. In Tax information verify your information is correct.
6. Click Next through any remaining categories. Click Save.
7. Try resubmitting the order

I tried it and sadly get the same error.

But I think it is very weird that the checkout profile displays for the TAX information: 'CN null' and I cannot give it another name.

Looking forward to your suggestions.

Hi Waiting, 

Could you please raise this issue in E2E China then we will have further check, thanks. Below is link for your reference, thanks. 

e2echina.ti.com/.../enterprise-automation-integration-forum

Yes,

here the reference link: e2echina.ti.com/.../tax-id-error-err-ticom-order-api-0008-with-ti-store-test-order

Hi Waiting,

I'm going to close this ticket since you've started the other thread.

Thanks,
Paul

Hi Paul,

yes do that.

I was just waiting until this issue was solved. Then update this ticket with the solution and resolve it.