TAX ID error "ERR-TICOM-ORDER-API-0008" with TI store test order

Unknown TI_user

Hi TI,

lately I tried to get the TI API working for my company.

We are mainly interested in the Order API. Therefore, we got an approved TI store API suite request and a completed checkout ID profile.

For the TAX ID: the region is China, we selected the VAT special paper invoice and filled everything in simplified Chinese

With all this, we now tried a test order (on the website and with a python script) and get the following error in both cases:

"errors": [{

"errorCode": "ERR-TICOM-ORDER-API-0008",

"type": "Validation",

"section": "Generic",

"field": null,

"reason": "Invalid VAT/Tax Invoice information.",

"message": "Go back to your China VAT Invoicing section and provide the correct Tax details and resubmit the request.",

"data": null

}]

This was the sent json data (of course with our checkout id):

{
"order": {
    "checkoutProfileId": "OUR ID HERE",
    "expediteShipping": false,
    "lineItems": [
      {
        "customerLineItemNumber": 1,
        "tiPartNumber": "NE555DR",
        "quantity": 1
      }
    ]
}
}

We really don't know why we get this error.

Thanks in advance for any suggestions.

over 1 year ago

0 Paul King over 1 year ago

TI__Genius 10401 points

Hi Waiting,

Can you try to re-save your tax information in your checkout profile and resubmit the test order?

Log in to your myTI company account dashboard.
Under Order Preferences, select Checkout Profiles.
On the Checkout Profiles page, find the checkout profile that is being called for this API order
On the Edit Checkout Profile page, hover your mouse next to the words “Tax information” until you see the Pencil icon
In Tax information verify your information is correct.
Click Next through any remaining categories. Click Save.
Try resubmitting the order

Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details.

Best regards,
Paul

0 Unknown TI_user over 1 year ago in reply to Paul King

Prodigy 30 points

Hi Paul,

thanks for the quick response.

I tried to re-save the tax information but sadly it didn't work. It results in the same error.

Btw. is there a method to rename TAX IDs? Because every TAX ID has the description: Tax Registration Number: CN.

Is there anything I can provide to support with this issue?

I also tried to switch to e-invoice but it is the same issue as with the special invoice

0 Paul King over 1 year ago in reply to Unknown TI_user

TI__Genius 10401 points

Hi Waiting,

Thanks for trying that. I need to look further into this and will get back to you by tomorrow.

Thanks,
Paul

0 Paul King over 1 year ago in reply to Paul King

TI__Genius 10401 points

Hi Waiting,

I apologize for the delay, but we're still looking into this issue. I will follow up again tomorrow.

Thanks,
Paul

0 Paul King over 1 year ago in reply to Paul King

TI__Genius 10401 points

Hi Waiting,

Can you confirm that you selected VAT special paper invoice? I'm not seeing that. Perhaps you changed it to VAT normal e-invoice to test further?

Thanks,
Paul

0 Unknown TI_user over 1 year ago in reply to Paul King

Prodigy 30 points

Yes sorry, I switched to normal e-invoice for more tests. But I still get the same error with the e-invoice.

I changed it back to the special paper invoice now.

0 Paul King over 1 year ago in reply to Unknown TI_user

TI__Genius 10401 points

Hi Waiting,

Sorry for the delay. I've requested some additional help to look into this, and will provide an update tomorrow.

Regards,
Paul

0 Lecheng Wang over 1 year ago in reply to Unknown TI_user

TI__Prodigy 300 points

Hi Waiting,

Please refer to below FAQ link from E2E China forum then give a try after you make sure you follow all the steps. I will involve regional onboarding team for further check if you still seeing error, thanks.

e2echina.ti.com/.../929877

0 Unknown TI_user over 1 year ago in reply to Lecheng Wang

Prodigy 30 points

Hi Lecheng,

thank you for your response. Maybe I am wrong but isn't his the same Paul suggested at the beginning?

Paul King said:
Can you try to re-save your tax information in your checkout profile and resubmit the test order?

Log in to your myTI company account dashboard.

Under Order Preferences, select Checkout Profiles.

On the Checkout Profiles page, find the checkout profile that is being called for this API order

On the Edit Checkout Profile page, hover your mouse next to the words “Tax information” until you see the Pencil icon

In Tax information verify your information is correct.

Click Next through any remaining categories. Click Save.

Try resubmitting the order