This thread has been locked.
If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.
| Scenario | Error details | Remediation steps |
| EU region Vat Id Validation | "errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "Enter a valid VAT/TAX Id",
"message": "Resubmit the order with correct Tax Id",
"data": null
}
] |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| China Special Paper tax issue | {
"orderInfo": {
},
========================"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "Invalid VAT/Tax Invoice information.",
"message": "Go back to your China VAT Invoicing section and provide the correct Tax details and resubmit the request.",
"data": null
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Tax Id or Tax Invoice Required for a country | {
"orderInfo": {
},
======================="errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "Based on your country and currency combination, we need two tax IDs or the tax invoice is required",
"message": "Check your Tax details and resubmit the request.",
"data": null
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Canada state (BC) required 2 tax fields | {
"orderInfo": {
},
====================="errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "Based on your state, you must enter 2 tax fields",
"message": "Resubmit the request with the correct tax fields.",
"data": null
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Invalid Tax Id for British Columbia | {
"orderInfo": {
},
========================="errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "Your tax exempt question not matched with the tax exemption certificate",
"message": "Resubmit your request with correct values ",
"data": null
},
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The PST number is incorrect",
"message": "Resubmit your request with the correct PST number in the following format: PST-4321-1234",
"data": null
},
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The GST number is incorrect",
"message": "Resubmit your request with the correct GST number in the following format: 123456789RT0001",
"data": null
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Invalid Tax Id for Quebec | {
"orderInfo": {
},
"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The QST number is incorrect",
"message": "Resubmit your request with the correct QST number in the following format: 0123456789TQ0001",
"data": null
},
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The GST number is incorrect",
"message": "Resubmit your request with the correct GST number in the following format: 123456789RT0001",
"data": null
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Invalid Tax Id for Ontario | {
"orderInfo": {
},
"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The GST number is incorrect",
"message": "Resubmit your request with the correct GST number in the following format: 123456789RT0001",
"data": null
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Tax exemption question is required for Canada BC | {
"orderInfo": {
},
"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "Your tax exempt question not matched with the tax exemption certificate",
"message": "Resubmit your request with correct values ",
"data": null
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| State mismatch for US tax exemption | {
"orderInfo": {
},
"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The state of the checkout profile does not match the state with tax exemption certificate",
"message": "Contact customer support for the tax exemption certificate or resubmit your request with the correct taxable entity",
"data": null
}
]
} |
1) Review more information about US tax exemptions with TI here: https://www.ti.com/ordering-resources/purchasing-guides/us-tax-exemption-certificates.html 2) Submit your tax exemption with the latest paperwork 3) In order to continue with a taxable order,
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Company and state mismatch for US tax exemption | {
"orderInfo": {
},
"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The company name or state of the checkout profile does not match the company name or state mentioned in tax exemption certificate",
"message": "Contact customer support for the tax exemption certificate or resubmit your request with the correct taxable entity",
"data": null
}
]
} |
1) Review more information about US tax exemptions with TI here: https://www.ti.com/ordering-resources/purchasing-guides/us-tax-exemption-certificates.html 2) Submit your tax exemption with the latest paperwork 3) In order to continue with a taxable order,
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our Ordering FAQ for more details. |
| Tax Id is Incorrect for US Tax Exemption | {
"orderInfo": {
},
"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "Your Tax ID is incorrect.",
"message": "Resubmit with correct Tax ID.",
"data": null
}
]
} |
1) Review more information about US tax exemptions with TI here: https://www.ti.com/ordering-resources/purchasing-guides/us-tax-exemption-certificates.html 2) Submit your tax exemption with the latest paperwork 3) In order to continue with a taxable order,
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our FAQ for more details. |
| Certificate Date expired for US | {
"orderInfo": {
},
"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0008",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "The tax ID date is expired in the tax exemption certificate",
"message": "Contact customer support for the tax exemption certificate or resubmit your request with the correct taxable entity",
"data": null
}
]
} |
1) Review more information about US tax exemptions with TI here: https://www.ti.com/ordering-resources/purchasing-guides/us-tax-exemption-certificates.html 2) Submit your tax exemption with the latest paperwork 3) In order to continue with a taxable order,
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our FAQ for more details. |
| India GSTN Validation : Cygnet Returned success response but have some errors | {
"orderInfo": null,
"errors": [
{
"section": "VAT",
"type": "Validation",
"reason": "India - Goods and Service Tax Identification Number (GSTN) provided is invalid according to the government GSTIN website. Enter a valid GSTIN number to proceed",
"message": "Enter a valid government GSTIN number to proceed.",
"data": null,
"errorCode": "ERR-TICOM-ORDER-API-0008"
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our FAQ for more details. |
| India GSTN Validation : invoice address | {
"orderInfo": null,
"errors": [
{
"section": "VAT",
"type": "Validation",
"reason": "India - Goods and Service Tax Identification Number (GSTN) provided is invalid according to the government GSTIN website. Enter a valid GSTIN number to proceed",
"message": "Enter a valid government GSTIN number to proceed.",
"data": null,
"errorCode": "ERR-TICOM-ORDER-API-0008"
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our FAQ for more details. |
| India GSTN Validation : zipcode is invalid | {
"orderInfo": null,
"errors": [
{
"section": "VAT",
"type": "Validation",
"reason": "India - Goods and Service Tax Identification Number (GSTN) provided is invalid based on zip code, according to the government GSTIN website. Enter a valid GSTIN number to proceed",
"message": "Enter a valid government GSTIN number to proceed.",
"data": null,
"errorCode": "ERR-TICOM-ORDER-API-0008"
}
]
} |
Note: Only an administrator or buyer can update checkout profiles. Have your administrator click the pencil icon on the right-hand side of the checkout profile page to make required changes. In some cases your administrator may have to update the tax information in the Tax ID section in Order preferences in order to update checkout profile appropriately. Visit our FAQ for more details. |
| India GSTN Validation : API call was not successful. | {
"orderInfo": null,
"errors": [
{
"section": "VAT",
"type": "Validation",
"reason": "Resubmit the request",
"message": "India GST Validation : Third Party API call was not successful. Unable to connect to the GST website. Try again later.",
"data": null,
"errorCode": "ERR-TICOM-ORDER-API-0008"
}
]
} |
Wait 5 minutes before attempting to resubmit your order. If you are still having issues, connect with TI customer support. |
**Attention** This is a public forum
