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[FAQ] TI-API: Order API Error Code : ERR-TICOM-ORDER-API-0001

Paul King
Genius 10401 points

What steps can I take to resolve error codes for different scenarios?

  • 0
    TI__Genius 10401 points
    Scenario Error details Remediation steps
    Checkout Profile ID is invalid  
    "errors": [
	{
		"errorCode": "ERR-TICOM-ORDER-API-0001",
		"type": "Application",
		"section": "Orders",
		"field": null,
		"reason": "We are unable to validate your checkout profile",
		"message": "Wait 5 minutes before attempting to resubmit your request. If you are still having issues, connect with TI customer support <https://support.ti.com/csm>",
		"data": null
	}
]
    1. Log in to your myTI company account dashboard.
    2. Under Order Preferences, select Checkout Profiles.
    3. On the Checkout Profiles page, the first column on the left is the ID column.
    4. To copy the ID, click the Copy icon, which looks like a piece of paper.

    Note: 

    Only those checkout profiles that are complete and API ready will include the Copy icon in the ID column on the Checkout Profiles page. To change the status for a particular checkout profile from Incomplete to Complete, have your Administrator click the Pencil icon on the right-hand side of the page and populate the required fields. 

    Payment Method or Shipping Address Empty or

    isComplete flag is false

    		 
    {
	"orderInfo": {
		"orderNumber": null,
		"cartID": null,
		"checkoutProfileId": "E42011DA54E54B92E053E220BB8B964C",
		"currencyCode": null..................
	},
	"errors": [
		{
			"errorCode": "ERR-TICOM-ORDER-API-0001",
			"type": "Application",
			"section": "Order",
			"field": checkoutProfileId,
			"reason": "Incomplete checkout profile identifier",
			"message": "Resubmit the request with an API ready valid checkout profile identifier",
			"data": null
		}
	]
}
    1. Log in to your myTI company account dashboard.
    2. Under Order Preferences, select Checkout Profiles.
    3. Confirm that the ID you are trying to use is still a complete checkout profile. If not, complete any missing information and resubmit the order. 
    4. If your checkout profile is complete, reach out to customer support. 

    Note: 

    Only those checkout profiles that are complete and API ready will include the Copy icon in the ID column on the Checkout Profiles page. To change the status for a particular checkout profile from Incomplete to Complete, have your Administrator click the Pencil icon on the right-hand side of the page and populate the required fields. 

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