This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

TI-API: TI-API: The ordering process sometimes still fails on the error ERR-TICOM-ORDER-API-0008

Part Number: TI-API

The previously reported error with the strange VAT message is back. I can't post in the original thread, so I'm posting in a new one.

Fullscreen
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
{
"orderInfo": {
"orderNumber": "",
"cartId": "C378979657",
"checkoutProfileId": "...",
"currencyCode": "USD",
"orderDate": "2024-01-18T00:06:55Z",
"orderEntry": "API",
"customerPurchaseOrderNumber": "2024-RAC-0010#1988",
"orderStatus": "",
"totalOrderSummary": {
"subTotal": 1293.55,
"estimatedDiscountAmount": 0,
"estimatedShippingCost": 0,
"estimatedTaxes": 0,
"orderTotal": 1293.55,
"estimatedInventoryTransferFee": null
},
"discounts": null,
"lineItems": [
{
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

  • Petr thank you for sharing, i had to go refresh my memory you saw the vat tax error in September 3rd  time frame, I will ask the developers to do some triage on the issue and hope to get you some type of status  by next Wednesday 1/24/24 to allow for some research time. 

  • Peter I do not have an answer to this re-occurrence as yet.

  • Petr, Per our support tech dev team they are actively working the issue, should have an update for you soon they have a few things in work to correct the vat tax error you have been reporting.

  • Good News - we have resolved the communication error call causing this issue. The code should move into production week of 2/22 target**.  I believe it will move on Tuesday- this should close the gap for the invalid sporadic tax error that you see appear ever so often. 

  • The fix was moved into production today to prevent the sporadic tax id invalid appearance - for this error:  valid VAT Tax ID create 201 sporadic fail 422 error. Petr can you let us know if you are experiencing the issue any longer.

**Attention** This is a public forum