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TI-API: Only one line of the order in the ASN; No CustomerLineItemNumber

Marcin Cichomski
Prodigy 50 points
Part Number: TI-API

Hi,

 Our team have checked the operation of the new July 15 version of the API, and we still have two unresolved problems that occur after the update:

1.  There is only one line of the order in the ASN. After ASN verification, all have confirmation on one line that is not an extreme (e.g., line 60, where there are up to 240 in the packing list). This issue applies to all orders.

2. We don't receive CustomerLineItemNumber information from API.

What do we have to do to resolve these issues?

  • 0
    TI__Genius 14886 points

    Hi Marcin,

    I just sent you a friend request.  Can you please accept it so that we can chat more privately?  Thanks and looking forward to speaking with you to better understand your concerns.

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Genius 14886 points

    Marcin,

    Per our conversation, the problems you've described will require system changes.  Tickets have been created and these items are being reviewed and will prioritized.   At this time, I have no estimate on when these items will be resolved, therefore, I am closing this thread, but, I have tracked the issues to your thread, so, that when these items are resolved, I can reach out and inform you.    I recognize this is not the resolution you wanted, but, we will keep you informed.   We appreciate your patience.

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Expert 6420 points

    Hi Faye,

    please let us know when this issue will be fixed. To have clarity, it's about:

    • Received push notification contains only one line item from the order that had multiple line items (part numbers)

    Then, there's also a request to add customerLineItemNumber in the push message.

    Thank you, 
    Bart

  • 0 in reply to Bart
    TI__Genius 14886 points

    Hi Bart,

    Yes - we have two different tickets for these items.  We are working to get these prioritized and will keep you informed.

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Expert 6420 points

    Hi Faye,

    do we have any updates on this topic? 

    Bart

  • 0 in reply to Faye Rainey
    TI__Genius 14886 points

    Bart,

    I will check with the development team on these.  Again, because these require some development work, I will need to see when they can address these items.  For now, for the ASN Push problem, the customer can use the ASN retrieve.  It is not the preferred solution, but, it does give them a way to pull their order information.   I will check on the status of these and get back to you.

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Genius 14886 points

    Bart,

    Both tickets are still open and need to be prioritized. I have those tickets attached to this thread and at this time, I will keep you informed when we get these items prioritized.   

    Regards,

    Faye

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