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Tool/software:
Dears,
According to the Backlog API business guidebook:
d. API order change requirements
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ii. Period for order changes or cancellations
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Change Order Window (COW) is defined as the period during which changes or cancellations are no longer authorized for processing.
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STD (Standard) COW: 30 days
Non-STD (Non-Standard) COW: 90 days
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Additionally, in the backlog-order-management-api.yaml document, we can see:
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responses: '200': description: Request processed successfully.
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cancellationWindowWeeks: 5
rescheduleWindowWeeks: 5
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My questions are:
1. Does Non-STD (Non-Standard) include Custom (CST) or is it the same as Custom (CST)?
2. How many days are cancellationWindowWeeks: 5 and rescheduleWindowWeeks: 5?
Do they refer to the 30 days of STD (Standard) COW, or do they mean 7 days * 5 weeks = 35 days?
My users hope for precise information on the last allowable modification date. Therefore, I plan to calculate it using
estimatedShipDate – COW days = LastAllowedModificationDate.
However, I am unsure whether the COW days should be based on the product category (STD: 30 days or Non-STD (or CST): 90 days)
or if it should be derived from cancellationWindowWeeks: 5 = ? days and rescheduleWindowWeeks: 5 = ? days.
How many days are these exactly?
I appreciate your guidance on this matter.
Hi Juilien, since these are more like business related questions, could you please with your corresponding sales person? Thank you.
I have asked all the TI personnel I could, but I couldn't get an answer, that is why I am raising this question in the forum.
Let's simplify the question:
Please let me know how many days are in a week for the two fields (in the backlog-order-management-api.yaml document) :
cancellationWindowWeeks = 5
rescheduleWindowWeeks = 5
This isn't a business-related question, but rather something that the technical staff needs to confirm during system development. I would greatly appreciate it if you could take a moment to verify this and let me know the answer.
Your response would be incredibly helpful.
Hi Juilien, I will check internally and let you know if anything I can help. At the same time, it would be good that you can reach out to CSC/sales as well. thanks.
Hi Juilien, for the change window please check the number of weeks in the API response, 7 days one week.
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