TI-API: Shipment Marked as Fully Delivered but Not Received

Hi,

I can see the shipments have been started. You can use the waybill# to call the advanced-shipment-notices API to get more details like the tracking number. 

Please kindly let me know if you see any issue.

Thank you.

Hi Becky,

Why is the tracking number not reflected on our dashboard? 

Hi Becky,

We have tried to use waybill# to call the advanced-shipment-notices API to get more details of the tracking number. And this is the return : 

"carrierShipmentMasterTrackingNumber":"590055231354",
"carrierShipmentBoxTrackingNumber":"590055231354",

These numbers are not Fedex tracking number, it is just the BOL/AWB number which can be found on the commercial invoice. I need to know what is the Fedex tracking number so we know the wherabout of the stock. It is weird that the status showed "Fully Delivered" but I was not able to find the fedex tracking number. 

Hi, Let me check with team first and then provide the feedback. Thank you.

Hi Becky,

Is there any update on this?

Hi, we checked and since this is not an API issue, could you please check with our CSC team? Thank you!