Tool/software:
Hi, in our last two orders (T05546443, T05562493), one item (DAC124S085CISD/NOPB) was cancelled after a few hours (37 hours and 6 hours) due to insufficient inventory. However, the item shows sufficient stock through the web shop and the API.
{ "tiPartNumber": "DAC124S085CISD/NOPB", "genericPartNumber": "DAC124S085", "buyNowUrl": "https://www.ti.com/product/DAC124S085/part-details/DAC124S085CISD/NOPB", "quantity": 26810, "pricing": [ { "currency": "USD", "priceBreaks": [ { "priceBreakQuantity": 1, "price": 4.49 }, { "priceBreakQuantity": 100, "price": 3.66 }, { "priceBreakQuantity": 250, "price": 2.877 }, { "priceBreakQuantity": 1000, "price": 2.44 } ] } ], "futureInventory": [], "description": "12-bit, micropower, quad-channel, digital-to-analog converter (DAC) with rail-to-rail output", "minimumOrderQuantity": 1, "standardPackQuantity": 1000, "exportControlClassificationNumber": "EAR99", "pinCount": 10, "packageType": "DAC124S085CISD/NO_10_WSON_DSC", "packageCarrier": "CUT TAPE", "customReel": true, "lifeCycle": "ACTIVE" }
Even when ordering manually in the e-shop, the last step "Review and pay" for ordering the item is cancellation.
Why can't I order this item?
Hi Petr,
This seems more like a commercial issue and not a technical or systems issue.
Could you create a case on www.ti.com/support please and ask provide the team with relevant information?
Thanks.
Best,
Patrick
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