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DP83849IF: Ping test is showing destination host unreachable

Part Number: DP83849IF
Other Parts Discussed in Thread: TIDA-00306,

Hi Guys, 

Good day. I'm posting this in behalf of our customer. 

Could you check what's the possible cause of the miscommunication of this device? 

They have designed a media converter using DP83849IF. During checking with ping test it is showing destination host unreachable. By the way the design circuit is similar to the Design Guide: TIDA-00306. resolved.

They have only one ethernet port and have used port A for copper and port B for fiber. 

We are hoping that you could help our customer resolve their issue. Thank you.

Best regards,