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SN65DSI84: Display black image sometimes

Part Number: SN65DSI84

hi my customer use SN65DSI84.

but sometimes (failure rate: 1/5122) it show black image.

They set 0x0d to 0xf9 and monitor it.

They can see the IRQ but it's black content.

F9

00000

IRQ function

00001

a_lp_state

00010

cha_ulp_state

00011

dphya_term_en[0]

00100

a_sot_rcvd

00101

a_dsi_rd_data_avail

00110

a_wait_for_vsync

00111

a_dsi_clk_ratio_sync

01000

a_dsi_sync

01001

a_fifo_pix_wr

01010

cha_sync_dly_state

01011

a_delay_cnt_eq_0

01100

a_fifo_sync_avail

01101

cha_vsync_out

01110

a_fifo_pix_rd

Can I know if they can use or monitor which register or IRQ to check this issue?

BR,

frank